Shaumaine DeSaussure
North Charleston,SC
Summary
Dedicated and dependable professional with experience in customer service and patient care. Skilled at communicating, assisting customers and patients with compassion, and working efficiently in fast-paced environments. Strong leadership skills along with working hard with as a team.
Motivated Kitchen Hand consistently lifts heavy loads, stands for long periods and handles various cleaning tasks. Valuable and committed individual with strong understanding of food safety measures. Dependable, on-time and dedicated to good performance.
Overview
6
6
years of professional experience
Work History
Kitchen Crew Member
Cane's Chicken Fingers
North Charleston, SC
02.2025 - Current
- Prepared kitchen for opening and closing shifts
- Ensured cleanliness and organization of kitchen and fryer
- Managed drive-thru and front counter, taking customer orders
- Handled trash disposal and deep cleaning tasks
- Focused on customer satisfaction and provided excellent service
- Assisted with inventory management and restocking supplies
Patient Care Technician
Fresenius Medical Care
Charleston, SC
12.2023 - 03.2025
- Ensured patient comfort and safety during dialysis treatments
- Communicated effectively with patients and healthcare team members
- Provided vital support to patients undergoing treatment
- Managed equipment and maintained cleanliness in treatment areas
- Prioritized patient wellbeing in a fast-paced environment
- Collaborated with healthcare professionals to deliver high-quality care
Customer Service Representative
TELUS International
North Charleston, SC
10.2022 - 12.2023
- Assisted customers with resolving issues and answering questions
- Managed 40+ calls per shift
- Provided explanations on charges and account details
- Documented customer concerns and complaints
- Ensured customer satisfaction through effective communication and problem-solving
- Collaborated with team members to address customer needs efficiently
Hotel Front Desk Clerk
Holiday Inn Express and Suites
Charleston, SC
02.2020 - 12.2022
- Welcomed guests and provided exceptional customer service
- Checked guests in/out and handled reservations
- Managed billing and assisted with email and phone inquiries
- Maintained cleanliness of lobby and performed light housekeeping duties
- Stocked toiletries and complimentary food and beverage items
- Assisted with hotel breakfast service and provided support for valet/car services
Education
High school diploma -
Charleston Acceleration Academy
North Charleston, SCSkills
- Documentation review
- Telephone etiquette
- Customer service
- Guest services
- Communication skills
- Leadership
- Microsoft excel
- Food safety
- Guest relations
- Patient care
Timeline
Kitchen Crew Member
Cane's Chicken Fingers
02.2025 - Current
Patient Care Technician
Fresenius Medical Care
12.2023 - 03.2025
Customer Service Representative
TELUS International
10.2022 - 12.2023
Hotel Front Desk Clerk
Holiday Inn Express and Suites
02.2020 - 12.2022
High school diploma -
Charleston Acceleration Academy