Vanessa Armas Ledesma
Taft,CA
Summary
Dedicated office professional seeking a position with the Department of Human Services to leverage strong clerical, problem-solving, and customer service skills while contributing to organizational success. Proven experience in managing confidential information and executing administrative tasks efficiently. Exceptional multitasking abilities and effective communication skills facilitate thriving in high-pressure environments and foster collaboration within teams. Committed to continuous skill enhancement and career advancement through dedicated performance and professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
LeapDay Enterprise,Inc (McDonald's)
Taft, CA
11.2025 - Current
- Delivered excellent customer service in fast-paced environment to enhance guest satisfaction.
- Operated kitchen equipment efficiently to prepare quality food items consistently.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Office Services Assistance
Kern County Department of Human Services
Taft, CA
05.2023 - 05.2025
- Worked in CalSaws Eligibility and confidential cases daily
- Performed various clerical duties, utilizing standard office equipment, including screening incoming calls; taking and transmitting messages; handling mail; making photocopies; typing; and word processing.
- Explained program benefits, requirements, and procedures to public assistance applicants and recipients, and answers routine questions.
- Planned organized and prioritized workload to ensure that necessary tasks are completed.
- Attended meetings and participated in training sessions or staff development activities, located on or off site.
- Maintains client confidentiality at all times.
- Trained new employees.
- Translated calls and face to face meeting with clients
- (661)763-30200
Office Assistance
Paid Work Experience Program (Proteus INC)
Delano, CA
07.2022 - 04.2023
- Customer Service
- Answering phones and transferring calls or taking messages
- Greeting visitors and directing them to the appropriate staff member
- Sorting and distributing mail and emails
- Maintaining files and records
- Faxing, scanning and copying documents
- Coordinating messenger and courier service
- (661)721-5839
Office Assistance
Employment Preparation Program
Taft, CA
05.2022 - 07.2022
- Costumer Service
- Handling incoming calls and other communications.
- Managing filing system.
- Recording information as needed.
- Greeting clients and visitors as needed.
- Updating paperwork, maintaining documents and word processing.
- Helping organize and maintain office common areas.
- Performing general office clerk duties and errands.
- (661)763-30200
Home Daycare Provider
Elizabeth's Family Daycare
Bakersfield, CA
02.2021 - 04.2022
- Assisting children with personal hygiene
- Maintaining cleanliness in activity areas
- Reading to toddlers and young children
- Providing mental stimulation to babies and toddlers through games and activities
- Helping with homework
- Preparing and serving nutritious meals
- Providing emotional support
- (661)432-9071
Customer Service Representative
Jug n Rose
Taft, CA
10.2019 - 02.2021
- Customer service, sales, retail, attention to detail, flexibility, basic math, and commitment.
- Knowledge of cash handling and point-of-sale systems
- Provide a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing, and totaling customers' purchases.
- Resolves customer issues and answers questions.
- Responsible for opening or closing the store
- Ensure the sales floor is clean, organized, and fully stocked before opening the store to customers.
- Balanced safe.
- Checked in vendors.
- Ordering supplies.
- Stocking shelves.
- Ensuring store was free of hazards.
- (661) 765-4509
Education
High School Diploma - Psychology
Taft College
05-2017
High School Diploma - undefined
Buena Vista High School
01-2014
Skills
- Bilingual
- Costumer Service
- Strong communication skills
- Detail Oriented
- Empathy
- Emotional Intelligence
- Team Player
- Interpersonal Skills
- Critical Thinking
- Adaptability
- Observational Skills
- Cultural Competence
- Self- Motivated
- Telephone inquiries
- Documentation review
- Document management
- Professional telephone etiquette
- Teamwork and collaboration
- Customer communication
Certification
- Bilingual certified Tier I - Spanish, 2022-11-22
- Typing Certificate, 45 WPM, 2023-08-01
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
LeapDay Enterprise,Inc (McDonald's)
11.2025 - Current
Office Services Assistance
Kern County Department of Human Services
05.2023 - 05.2025
Office Assistance
Paid Work Experience Program (Proteus INC)
07.2022 - 04.2023
Office Assistance
Employment Preparation Program
05.2022 - 07.2022
Home Daycare Provider
Elizabeth's Family Daycare
02.2021 - 04.2022
Customer Service Representative
Jug n Rose
10.2019 - 02.2021
High School Diploma - undefined
Buena Vista High School
High School Diploma - Psychology
Taft College