Summary
Overview
Work History
Education
Skills
Timeline
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Shaun Basdeo

Homestead,FL

Summary

Seasoned HR professional with 10+ years of experience providing consultative service around benefit offerings, payroll support and HR policies to both internal and external clientele.

Overview

16
16
years of professional experience

Work History

Senior Benefit Services Specialist

ADP TotalSource
12.2018 - Current
  • Serve as primary point of contact for consultative guidance of external clients and internal business partners regarding the compliance, governance and administration of all Health & Welfare plans
  • Resolve complex issues and conduct root cause analysis of benefit related issues reported by client administrators and/or internal business partners
  • Support HR Business Partners with client retention, execution of open enrollment renewals and seamless benefits rollout
  • Support a key account book of business in providing personalized benefit support and education
  • Provide guidance and training to improve the business' understanding of ACA, COBRA, HIPAA, Section 125 and other regulatory requirements

Employee Service Representative

ADP TotalSource
11.2009 - 12.2018
  • Subject matter expert and primary point of contact for escalated calls and/or specialty projects
  • Worked to develop strategies for improved service during the critical system transition from Core to Workforce Now platform
  • Provided world-class customer service to employees & clients– adopting the C3X culture – to aide in maximizing NPS scores
  • Provided resolution for complex client issues to avoid further escalation(s)
  • International training ambassador supporting new hires in multiple locations including Texas, Kentucky and the Philippines

Education

Associates Degree - Business Administration

MIAMI DADE COLLEGE
MIAMI, FLORIDA

Skills

  • Analytical & Data-Driven
  • Meticulous Record Management
  • Successful Cross-Functional Collaboration
  • Keen Project Management
  • Exceptional Client Service
  • Extensive Open Enrollment & Benefits Expertise

Timeline

Senior Benefit Services Specialist

ADP TotalSource
12.2018 - Current

Employee Service Representative

ADP TotalSource
11.2009 - 12.2018

Associates Degree - Business Administration

MIAMI DADE COLLEGE

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Shaun Basdeo