Shaun Battle
Waterloo,IA
Summary
To obtain a position as a Customer Service Representative
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Overview
24
24
years of professional experience
Work History
PCA
Judy Korgeny
Rocky Mount, NC
09.2023 - 12.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored health status, reporting changes to healthcare professionals promptly.
- Developed personalized care plans tailored to individual client needs.
- Provided emotional support, fostering positive relationships with clients and families.
Income Maintenance Caseworker
Halifax County Department of Social Services
Halifax, NC
01.2023 - 12.2025
- Assessed client eligibility for income maintenance programs to ensure compliance with regulations.
- Processed applications and renewals efficiently, maintaining accurate case records and documentation.
- Collaborated with community organizations to provide resources and support for clients in need.
- Conducted interviews to gather necessary information, enhancing accuracy of case assessments.
Receptionist
Halifax Department of Social Services
Halifax, NC
05.2021 - 01.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled incoming calls, providing accurate information and directing inquiries to appropriate staff.
- Developed and implemented streamlined processes for managing client interactions and paperwork.
School Bus Monitor
Nash County Public Schools
Nashville, NC
09.2019 - 05.2021
- Monitored student behavior to ensure safety during transit.
- Assisted students with boarding and disembarking procedures efficiently.
- Communicated effectively with parents and school personnel regarding student needs.
- Implemented safety protocols to maintain a secure environment on the bus.
Customer Service Agent
Alorica
Rocky Mont, NC
10.2015 - Current
- Assist Customers in activating cable boxes and troubleshooting to solve problems
Shippers
QVC
Rocky Mount, NC
11.2011 - 12.2011
- Loaded the trucks with the products that were getting shipped out
Cashier
Family Dollar
Rocky Mount, NC
11.2008 - 02.2009
- Assist customers with purchases and stock the shelves
Production Operator
Hospira
Rocky Mount, NC
08.2002 - 02.2009
- Inspected product on line and packed into corrugate boxes
- Back up Line Coordinator ran the line and also completed paper work as needed
Education
High School Diploma - Early childhood Credential
Nash Community College
Red Oak, NC03-2026
Skills
- Customer service
- Data entry
- Problem resolution
- Call center experience
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Customer relations
Timeline
PCA
Judy Korgeny
09.2023 - 12.2025
Income Maintenance Caseworker
Halifax County Department of Social Services
01.2023 - 12.2025
Receptionist
Halifax Department of Social Services
05.2021 - 01.2023
School Bus Monitor
Nash County Public Schools
09.2019 - 05.2021
Customer Service Agent
Alorica
10.2015 - Current
Shippers
QVC
11.2011 - 12.2011
Cashier
Family Dollar
11.2008 - 02.2009
Production Operator
Hospira
08.2002 - 02.2009
High School Diploma - Early childhood Credential
Nash Community College