Shaun Brown
Fort Worth,TX
Summary
Dedicated plumbing manager with expertise in workplace safety, crew management, and job scheduling. Proven track record in supervising installations and enhancing team performance to drive customer satisfaction.
Overview
1
1
Certification
19
19
years of professional experience
Work History
RMP and Plumbing Manager
1800 PLumber+air Flower Mound
Lewisville, TX
06.2025 - 05.2026
- Supervised installation and repair of plumbing systems, ensuring adherence to safety standards.
- Coordinated scheduling and dispatching of technicians for efficient service delivery.
- Trained team members on best practices for plumbing maintenance and customer service.
- Monitored inventory levels of plumbing supplies, facilitating timely reordering processes.
- Assisted in resolving customer inquiries and complaints, enhancing overall satisfaction.
- Conducted regular inspections of plumbing installations, identifying areas for improvement.
- Implemented quality control measures to improve service accuracy and consistency.
- Conducted regular site inspections to ensure adherence to building codes, regulations, and safety standards during project execution.
Licensed Service Plumber
Bacon
Fort Worth, TX
11.2024 - 06.2025
- Installed and repaired plumbing systems, ensuring compliance with safety standards.
- Diagnosed plumbing issues using industry tools and techniques for efficient resolutions.
- Collaborated with team members to streamline service calls and enhance customer satisfaction.
- Conducted routine maintenance checks to prevent system failures and improve reliability.
- Assisted in training new employees on plumbing procedures and safety protocols.
- Recommended system upgrades to clients based on assessment of their plumbing needs.
- Maintained accurate records of service calls, repairs, and customer interactions for reporting purposes.
- Responded promptly to emergency plumbing situations, minimizing disruption for clients.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
Licensed Service Plumber /field Supervisor
Emergency A/c Plumbing
Haltom City, TX
02.2023 - 11.2024
- Diagnosed plumbing issues and implemented effective solutions to restore service efficiently.
- Performed routine maintenance on plumbing systems to ensure optimal performance and prevent emergencies.
- Installed, repaired, and replaced fixtures and pipes in residential and commercial properties with precision.
- Collaborated with team members to streamline workflows, enhancing response times during emergency situations.
- Educated clients on proper plumbing maintenance practices to promote long-term system health and efficiency.
- Mentored junior plumbers in best practices, ensuring high-quality service delivery across the team.
- Utilized specialized tools and technology for troubleshooting complex plumbing problems effectively.
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
Licensed Service Plumber
Service Squad Plumbing
Fort Worth, TX
01.2021 - 02.2023
- Installed and repaired plumbing systems in residential and commercial settings.
- Diagnosed plumbing issues, utilizing advanced tools for accurate assessments.
- Collaborated with team members to streamline service delivery processes.
- Mentored junior plumbers, enhancing skills and ensuring compliance with safety standards.
- Implemented efficient troubleshooting techniques, reducing response time for service calls.
- Developed maintenance plans to extend the lifespan of plumbing systems for clients.
- Ensured optimal functioning of water heaters and other essential plumbing equipment.
- Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
Licensed Service Plumber / Sub Contractor
Same Day Water Heaters
Dallas, TX
02.2020 - 01.2021
- Installed and repaired water heaters, ensuring optimal performance and compliance with safety standards.
- Diagnosed plumbing issues using advanced diagnostic tools to provide effective solutions for customers.
- Collaborated with team members to streamline service delivery, enhancing customer satisfaction ratings.
Licensed Service Plumber
Berkeys Plumbing
Southlake, TX
04.2018 - 02.2020
- Ensured optimal functioning of water heaters and other essential plumbing equipment.
- Mentored junior plumbers in best practices for efficient service delivery while maintaining high-quality standards.
- Provided comprehensive estimates to clients for proposed work, ensuring clarity in cost expectations and project timelines.
- Selected type and size of piping required for each project.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
Licensed Service Plumber
James Rowe Plumbing
Mansfield, TX
08.2014 - 04.2018
- Ensured optimal functioning of water heaters and other essential plumbing equipment.
- Mentored junior plumbers, enhancing skills and ensuring compliance with safety standards.
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
Licensed Service Plumber
Baker Brothers Plumbing
Dallas, TX
09.2007 - 08.2014
- Ensured optimal functioning of water heaters and other essential plumbing equipment.
- Offered guidance and training to junior team members.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
- Streamlined operations by maintaining an organized inventory of tools, equipment, and replacement parts.
- Minimized downtime during emergency repairs, prioritizing client safety and property protection.
- Increased repeat business through exceptional customer service and follow-up communications.
- Obtained precise results by performing accurate hydrotesting.
- Inspected sewers and piping systems to assess quality and condition.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
Education
GED -
Springtown High School
Springtown, TXSkills
- Workplace safety
- Scheduling and planning
- Sales and marketing
- Estimating costs
- Residential plumbing
- Drain cleaning
- Installation planning
- Fixture installation
- Crew management
- Job scheduling
- Plumbing expertise
Certification
business rmp class
Timeline
RMP and Plumbing Manager
1800 PLumber+air Flower Mound
06.2025 - 05.2026
Licensed Service Plumber
Bacon
11.2024 - 06.2025
Licensed Service Plumber /field Supervisor
Emergency A/c Plumbing
02.2023 - 11.2024
Licensed Service Plumber
Service Squad Plumbing
01.2021 - 02.2023
Licensed Service Plumber / Sub Contractor
Same Day Water Heaters
02.2020 - 01.2021
Licensed Service Plumber
Berkeys Plumbing
04.2018 - 02.2020
Licensed Service Plumber
James Rowe Plumbing
08.2014 - 04.2018
Licensed Service Plumber
Baker Brothers Plumbing
09.2007 - 08.2014
GED -
Springtown High School
taken the business class for rmp
even though it is not required anymore still took the class just to help understand the business side better