Shaun Cody
Summary
Experienced IT Support Engineer familiar with user support and root cause analysis. Advanced knowledge of security operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cyber Security Analyst I
Morehouse School Of Medicine
Atlanta, GA
08.2021 - Current
- Familiarity with SIEM and log analysis tools
- Manage vulnerability analysis, and work with people to correct deficiencies
- Troubleshooting and resolving security related technical issues effectively and efficiently
- Create accurate and well-documented solutions for security related issues
- Providing updates, status, and completion information to the Director of Security through voice mail, e-mail, or in-person communication
- Evangelizing security within the Company and be an advocate for customer trust
- Maintain confidentiality of all applicant, client, and company proprietary information
- Maintains all system standards of compliance
Senior IT Engineer
Alexander Properties Group
Atlanta, GA
12.2017 - 04.2022
- Perform incident response analysis uncovering attack vectors involving a variety, malware, data exposure, and phishing and social engineering methods.
- Participate in the remediation of incidents and responses that are generated from live threats against the enterprise.
- Recording and reporting all incidents per Federal policy, department policy and legislation.
- Creating and tracking network incidents and investigations through completion
- Serve as a point person for Incident Management; providing coordination and assignment of activity for all entities party to incident response event
- Monitor security events received through alerts from SIEM or other security tools
- Revise alerts escalated by end users
- Carry out Level 2 triage of incoming Incidents (initial IR assessment of the priority of the event, initial determination of incident nature to determine risk and damage or appropriate routing of security or privacy data request)
- Maintain assigned ticket queue
- As needed, serve as the incident response event point person and liaison to enterprise teams, responding to crisis or urgent situations aimed at mitigating, preparing for, responding to, and recovery systems. Will also coordinate resources, activities and timelines during security incidents to ensure a unified structured response to incidents (I.e. data breaches, ransomware events, etc.)
- Review and recommend technical, process, and physical controls to counteract damage from breach events
- Supports/develops reports during and after incidents, which include all actions taken to properly mitigate, recover and return operations to normal operations
- Support forensic investigators and application security analysts in reactive and proactive Threat Hunting engagements, performing endpoint, network, and log analysis
IT Support Specialist
Altegra Health Contract
Alpharetta, GA
10.2017 - 12.2017
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for 500 plus employees.
- Coordinated with telecommunications providers to discern and address third-party outages and related impacts.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
IT Support Specialist
American Homes 4 Rent Contract
Atlanta, GA
08.2017 - 09.2017
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Developed and tested new product offerings prior to release to assist thedevelopment team in bug identification
- Assigned system permissions and set up computers to assist with onboarding new employees
Field Service Engineer
ACTIVE Network LLC Contract
Atlanta, GA
04.2017 - 05.2017
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
IT Administrator
AIG
Atlanta, GA
12.2016 - 04.2017
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Synchronized establishment of local area and wide area networks to provide infrastructure for new applications, employee mobile device and communication between sites.
IT Specialist
First Data
Atlanta, GA
03.2016 - 12.2016
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and input commands to troubleshoot areas.
Education
Master of Science - Health Informatics
Morehouse School of Medicine
Atlanta, GA12.2022
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH07.2021
Skills
- Analytical and Methodical
- Help Desk Support
- System Performance Assessment
- Software Evaluation
- Hardware and Software Repair
- Troubleshooting Network Issues
- Computer Diagnostics
- Collaborative Team Player
- FireEye/Trellix
- Sophos
- BitSight
- Palo Alto
- Microsoft Azure Security Center
- GTB Central Console
- Proofpoint Security Education Admin
Certification
Google IT Support Certification
Timeline
Cyber Security Analyst I
Morehouse School Of Medicine
08.2021 - Current
Senior IT Engineer
Alexander Properties Group
12.2017 - 04.2022
IT Support Specialist
Altegra Health Contract
10.2017 - 12.2017
IT Support Specialist
American Homes 4 Rent Contract
08.2017 - 09.2017
Field Service Engineer
ACTIVE Network LLC Contract
04.2017 - 05.2017
IT Administrator
AIG
12.2016 - 04.2017
IT Specialist
First Data
03.2016 - 12.2016
Master of Science - Health Informatics
Morehouse School of Medicine
Bachelor of Science - Information Technology
Southern New Hampshire University
Google IT Support Certification
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