Shaun Dempsey
Athens,TN
Summary
Experienced Insurance Agent with 20+ years in auto, home, and property coverage. Skilled in policy quoting, coverage analysis, renewal management, and client relationship building. Trusted for clear communication, application processing, and consultative insurance sales.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Insurnance Agent
Self employed
Athens, TN
03.2021 - Current
- Advised clients on auto and property insurance options to ensure comprehensive coverage through self-employed practice.
- Assessed client needs and aligned coverage plans with policy requirements to enhance client satisfaction.
- Explained policy terms, exclusions, and premium details to clients.
- Managed renewals, policy changes, and cancellations for independent insurance accounts.
- Prepared insurance application forms and policy documents for submission.
- Built client relationships through calls, emails, and in-person consultations.
- Resolved customer inquiries and issues promptly to maintain high service standards.
Insurance Agent
AAA
Chattanooga, Tennessee
03.2016 - 03.2021
- Advised AAA members on auto and home insurance options, which enhanced member satisfaction and retention.
- Counseled prospects and policyholders on coverage, limits, and regulations, ensuring compliance and informed decision-making.
- Reviewed member needs and matched suitable insurance products.
- Quoted coverage using AAA agency systems and carrier guidelines.
- Processed policy applications and renewal paperwork for AAA clients.
- Explained policy terms, exclusions, and billing details clearly.
- Maintained accurate records in AAA customer management systems.
Education
CPCU - Underwriting
The American Inst For Chartered Property Casualty
Malvern06-2011
Associate of Risk Management - Risk Management
The American Inst For Charted Property Casualty
Malvern, PA04-2011
Associate of Insurance - Insurance
The American Ins For Charted Casualty
Malvern, PA03-2011
Associate of Personal Insurance - Insurance
The American Inst of Charted Property Casualty
Malvern, PA02-2011
Associate of Science - Biology
Manatee Community College
Bradenton, FL05-1999
High School Diploma -
Antioch HS
Antioch, TN05-1997
Skills
- Policy quotations
- Coverage evaluations
- Application management
- Carrier guidelines
- Renewal processing
- Insurance consulting
- Risk evaluation
- Issue resolution
- Negotiation tactics
- Client relationship management
- Client loyalty
- Advisory communication
Certification
- Property and Casualty along with Health and Life License
- CPCU designation
- API designation
- AINS designation
- ARM designation
Accomplishments
- Several Top Performer Awards with AAA and previous employers
- Twice agency of the year with AAA
Timeline
Insurnance Agent
Self employed
03.2021 - Current
Insurance Agent
AAA
03.2016 - 03.2021
CPCU - Underwriting
The American Inst For Chartered Property Casualty
Associate of Risk Management - Risk Management
The American Inst For Charted Property Casualty
Associate of Insurance - Insurance
The American Ins For Charted Casualty
Associate of Personal Insurance - Insurance
The American Inst of Charted Property Casualty
Associate of Science - Biology
Manatee Community College
High School Diploma -
Antioch HS