Shaun Doll
Allentown,PA
Summary
Professional Subrogation Recovery Specialist with over 15 years of experience in claims environment. Ability to execute multiple projects simultaneously with the self-motivation and attention to detail. Able to adapt and demonstrate ability to manage change. Ability to work with a sense of urgency to get results. Strong written and oral communication skills. Solid team player with a productive, punctual, and friendly personality.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Recovery Analyst - Property Damage
National Subrogation Services
Remote
06.2022 - Current
- Investigate origin and causes of losses (fire, water, defective products) in order to identify potential subrogation opportunities.
- Negotiate settlements with adverse insurers and attorneys. Filed inter-company arbitration or refer to litigation if needed.
- Prepare comprehensive demand packages and ensure compliance with state insurance regulations and statutes of limitations.
- Work with up to 5 different insurance clients at a time utilizing multiple claims systems and ensure compliance with each client's company's policies and legal standards.
Subrogation Resolution Specialist -Auto
Liberty Mutual Insurance Company/Safeco
Center Valley, PA
03.2010 - 06.2022
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Maximize recovery of funds paid out for auto damages on behalf of policyholders through liability assessment, aggressive negotiation and arbitration.
- Working partnership with APD and Total Loss/Salvage to confirm the nature and extent of the loss by obtaining and reviewing appropriate records and damage documentation (police report, statements, estimates, photos)
- Keep active diary system to manage files in a timely manner, post clear and concise file notes.
- Actively communicate with policyholders, other insurance carriers, witnesses and attorneys during the pursuit of subrogation. Refer claims to other company resources as needed. (collection vendors, arbitration, legal)
- Issue deductible to policyholders when appropriate in accordance with each state's negligence laws.
Co-Manager
Spencer's LLC
Whitehall, PA
06.2001 - 02.2010
- Managed time and set priorities in order to achieve the store sales goals as set with the District Sales Manager.
- Completed all facets of retail store management including training, scheduling, visual merchandising, sales, inventory control, employee supervision, and acted as liaison between regional managers, and other store locations.
Education
Bachelor of Science - Telecommunications
Kutztown University of Pennsylvania
Kutztown, PAHigh School Diploma - undefined
Emmaus High School
Emmaus, PASkills
- Organization and Time Management
- Good Telephone Etiquette
- Written Communication
- Analytical and Critical Thinking
- Understanding of Arbitration Forums website specifically E-Subrogation Hub
- Completed Arbitration Forum's Arbitrator Certification process to become a Certified Auto Subrogation Arbitrator
- Working knowledge of MS Office
- Working knowledge of Guidewire and Snapsheet claims management software
Certification
- Certified Auto Subrogation Arbitrator issued 2015 through Arbitration Forums
Timeline
Recovery Analyst - Property Damage
National Subrogation Services
06.2022 - Current
Subrogation Resolution Specialist -Auto
Liberty Mutual Insurance Company/Safeco
03.2010 - 06.2022
Co-Manager
Spencer's LLC
06.2001 - 02.2010
High School Diploma - undefined
Emmaus High School
Bachelor of Science - Telecommunications
Kutztown University of Pennsylvania