Kerry Sanford
Colonial Beach,VA
Summary
Dynamic
Property and Auto Damage Appraiser at GEICO, adept at complex claims management and negotiation, achieving fair settlements while enhancing customer satisfaction. Proven expertise in total loss analysis and valuation reporting, consistently exceeding performance metrics through effective time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Property and Auto Damage Appraiser
GEICO, Government Employees Insurance
Fredericksburg, VA
03.1999 - 08.2025
- Conducted thorough appraisals for insurance companies and clients, evaluating damages on vehicles and property.
- Managed a heavy caseload of over 15 new claims daily, with effective organizational skills.
- Negotiated damage estimates and repair costs with adverse companies to reach fair settlements.
- Utilized digital tools to streamline appraisal processes and improve efficiency.
- Verified accuracy of repair estimates and invoices.
- Analyzed client financial records to propose plans for total-loss vehicles and significant repairs.
- Identified suspicious claims, escalating issues to supervisors for further investigation.
- Communicated appraisal results and claims processes clearly with policyholders, ensuring transparency.
- Maintained detailed records of damages, repairs, and associated costs throughout the assessment process.
Total Loss Adjuster
GEICO, Government Employees Insurance
Fredericksburg, VA
03.1999 - 08.2025
- Utilized advanced software programs to manage claim files and track progress toward resolution efficiently.
- Consistently met or exceeded performance metrics related to claim cycle times and customer satisfaction ratings.
- Managed a high volume of claims, ensuring timely resolution and adherence to company guidelines.
- Managed 30 or more incoming calls and emails per day, while processing claims.
- Maintained up-to-date knowledge of industry trends and developments, applying this information to provide optimal service to clients.
- Enhanced customer satisfaction by promptly and accurately assessing total loss claims.
- Educated policyholders on total loss procedures, helping them understand their rights and responsibilities during the claims process.
- Streamlined the total loss claims process by implementing efficient procedures and best practices.
- Negotiated claim settlements when needed.
- Negotiated settlements with claimants, achieving mutually beneficial outcomes for all parties involved.
- Collaborated with other adjusters to review complex cases and develop fair settlement offers.
- Approved payment of claims within a certain monetary limit.
- Coordinated with legal counsel on litigated cases, ensuring all necessary documentation was prepared and submitted promptly.
- Provided exceptional customer service by maintaining constant communication with claimants throughout the entire claims process.
- Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
Education
Bachelor of Social Science Degree - Continuing Education in Social Sciences
University of Phoenix
Phoenix, AZ04-2027
Associate's degree - Accounting
University of Phoenix
Phoenix, AZ06-2025
High School Diploma -
Colonial Beach High School
Colonial Beach, VA06-1984
Skills
- Settlement determinations
- Total loss analysis
- Customer satisfaction
- Complex claims management
- Claims evaluation and management
- Negotiation skills
- Valuation reporting
- Time management and organization
- Numerical proficiency
- Written communication skills
- Team collaboration
- Problem-solving expertise
- Multitasking abilities
Timeline
Property and Auto Damage Appraiser
GEICO, Government Employees Insurance
03.1999 - 08.2025
Total Loss Adjuster
GEICO, Government Employees Insurance
03.1999 - 08.2025
Bachelor of Social Science Degree - Continuing Education in Social Sciences
University of Phoenix
Associate's degree - Accounting
University of Phoenix
High School Diploma -
Colonial Beach High School