Shaun Everson
Summary
Seasoned technical & project management professional with an extended record of excellence in complex matrix environments. Demonstrated success leading ambitious business change & technology projects in both structured and unstructured settings. Forging productive relations with all departments & corporate levels. Confident leader & mentor building top-caliber teams by fostering the utmost staff morale & excellence. Proactive life-long learner with a goal of bettering myself and those around me. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Principle Field Engineer
SAIC
01.2023 - Current
- Ground test planning assistant
- Aiding in proper planning to help ensure mission goals and objectives are meet
- Support NSITE/OPDASH software involving Missile Defense Agency test execution activities (Flight Tests, Ground Tests and Wargames/Exercises)
- Communicate/collaborate with clients/cross-functional teams to address questions, resolve issues, and conflicts
- Proactive and Effective collaboration to reduce or prevent and interruptions in business continuity
- Deploy CONUS & OCUNUS to support missions
- To include Intergration or operations of local assets
- Contribute to the implementation of strategic solutions, ensuring compliance with defense standards, and architectural intent
- Conduct thorough risk analysis for missile defense projects, developing comprehensive mitigation strategies to maintain operational integrity
- Contribute to the integration and use of cloud services, enhancing data analytics, and decision making for missile defense systems
- Use of cloud computing solutions, supporting complex simulations, and algorithms used in missile interception testing
- Support global defense network connectivity through cloud services, ensuring effective communication across missile defense systems
- Uphold strict adherence to defense policies and procedures to ensure operational excellence and readiness
- Provide network and system admin support to help plan and execute mission in field or office
- Functional understanding of tactical interoperability equipment to include Air Defense Systems Integrator (ADSI), Link Monitoring and Management Tool (LMMT), Joint Range Extension (JRE)
- Familiarity with Missile Defense Agency interoperability message sets (such as VMF, B-Series, XML, etc..)
SCCM Engineer Patch/ Vulnerability Management/ Network Infrastructure Engineer
Valdez International
01.2022 - 01.2023
- Manage & maintain infrastructure equipment to include Cisco routers, switches & 3rd party equipment for over 120 geographically separated bases (World’s 3rd largest network)
- Coordinate & execute authorized service interruptions
- Utilization of Remedy to track, manage, and solve issues
- Utilize Solar Winds to check network health at a glance
- Utilize Microsoft Visio to maintain up-to-date network diagrams
- Troubleshoot network outages & degradations to ensure reliable access to network
- Use of Active Directory for creating users, password resets, group policy actions
- Management of VMware systems
- Acquire & apply latest Windows updates to servers & workstations via WSUS server
- Reimaging of laptops that have “fallen off” network
- Understanding of current, emerging technologies, and service management concepts/techniques
Technical Supervisor / Project Manager
T-Mobile USA
Colorado Springs, USA
01.2006 - 01.2022
- In person or remote diagnosis & troubleshooting of smart devices, tablets, wireless routers & end user PCs
- Installation of home routers & PCs
- Troubleshooting & repair/replacement of approx
- 300 internal user laptops, external hardware, printers & network connectivity issues
- Investigated potential & existing fraud trends by analyzing data, accounts, & transaction patterns
- Investigated & mitigated security concerns encompassing fraudulent SIM swaps, stolen IMEI’s, & online access breaches
- Reviewed support cases for technical & troubleshooting accuracy & identified/implemented needed process improvements, improving efficiency & customer satisfaction while reducing costs by 5 to 20%
- Analyze user needs for business applications
- Analyzing & making recommendations for hardware & software standardization
- Partnered with engineers to resolve network issues via service request escalations & trouble ticket reporting
- Processing of equipment exchanges when repair attempts are unsuccessful
- Maintained 90% One Call Resolution of end user issues
- 15% above company expectation
- Assisted with software upgrades of office workstations
- Maintained 99% positive customer scores in post-ticket exit surveys for excellent listening skills & high levels of customer service
- Applied continuous improvement program in daily activities to boost productivity, improve quality & reduce costs
- Minimized staff turnover through appropriate selection, orientation, & training resulting in a team average of only 9% compared to site at 38%
- Directed day-to-day operations by spearheading implementation of short-term & long-term strategies to achieve business plan & profitability goals
- Created corrective actions based on adverse KPI trends
Education
M.D. - Cyber Security
Colorado Technical University
01.2024
Bachelors of Science - Project Management
Colorado Technical University
01.2021
Skills
- Internet Protocol (IP) networks
- Information Technology (IT) principles
- Cisco networking equipment
- Multifactor Authentication
- Active Directory
- Software Installation & Support
- Workflow Optimization
- Cloud & IoT Support
- Operations Monitoring
- Proficiency with Wireshark
- LINK16
- Tap Management
- Proficiency in MS Visio
- Proficiency in MS Project
- Proficiency in MS 365
- Equipment Installation
- Engineering
- Team Communication
- Installation planning
- Troubleshooting
- System Testing
- Project Management
- Hardware Repair
- Customer Support
- Field testing
Citizenship & Clearance
U.S. Citizen, Active DOD Secret Clearance
Certification
- CompTia Security+
- CompTia Network+
Timeline
Principle Field Engineer
SAIC
01.2023 - Current
SCCM Engineer Patch/ Vulnerability Management/ Network Infrastructure Engineer
Valdez International
01.2022 - 01.2023
Technical Supervisor / Project Manager
T-Mobile USA
01.2006 - 01.2022
M.D. - Cyber Security
Colorado Technical University
Bachelors of Science - Project Management
Colorado Technical University
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