Shaun Flynn
Lock Haven,PA
Summary
Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
7
7
years of professional experience
Work History
Service Manager
Murray Motors Ford
Lock Haven, PA
03.2024 - Current
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
HVAC Technician
Tri-County Heating
Boulder, CO
06.2018 - 03.2024
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
- Installed and maintained residential and commercial HVAC systems to ensure optimal operation and energy efficiency.
- Installed furnaces, boilers and A/C units in new and existing buildings and assessed functionality of existing units.
- Communicated with clients during service calls for top-quality customer service.
Project Superintendent
Colorado Custom Rock Corp.
Boulder, CO
10.2018 - 10.2023
- Collaborated with architects, engineers, owners and other stakeholders on design changes or modifications needed during construction process.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Held weekly meetings with subcontractors to review job performance, discuss potential problems, and provide guidance for improvement.
Education
Service Manager Master Certification
Ford University On-Line Training
12-2024
Automotive Technologies I&II -
Summerville High School
Summerville, SC06-2000
Skills
- Performance Tracking
- After-Sales Service Management
- Systematic Troubleshooting Skills
- Workplace Relations
- Effective Time Management
- Heavy Machinery Operation
- Client Relations Management
- Cost Estimation
- Effective Communication with Clients
References
References available upon request.
Timeline
Service Manager
Murray Motors Ford
03.2024 - Current
Project Superintendent
Colorado Custom Rock Corp.
10.2018 - 10.2023
HVAC Technician
Tri-County Heating
06.2018 - 03.2024
Service Manager Master Certification
Ford University On-Line Training
Automotive Technologies I&II -
Summerville High School
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