Shaun Hall
Nixa,MO
Summary
Seasoned Site Reliability Engineering leader with extensive experience in leading large-scale DevOps transformations and cloud operations across global teams. Proven track record in architecting and implementing high-availability infrastructure solutions for enterprise and government clients, ensuring compliance, security, and scalability. Skilled in building and mentoring diverse teams, developing strategic roadmaps aligned with business objectives, and promoting a culture of continuous improvement and operational excellence.
Overview
13
13
years of professional experience
Work History
Manager, Site Reliability Engineering
ECI Software Solutions
Fort Worth, TX
12.2021 - Current
- Successfully lead four geographically distributed teams of SREs and Cloud Engineers across North America, EMEA, and APAC. Implemented remote collaboration tools (MS Teams, Jira, Confluence) and developed structured on-call rotations, ensuring continuous coverage and effective incident management. Fostered a culture of innovation and continuous learning through virtual mentoring and regular cross-team knowledge-sharing sessions.
- Orchestrate the lifecycle management of 38 products across multiple cloud platforms (Azure, Google Cloud, AWS, IBM, Government Cloud). Led the implementation of Kubernetes and Docker container orchestration to enhance scalability, deploy microservices architecture, and improve infrastructure efficiency
- Spearheaded the development of a comprehensive monitoring and alerting system utilizing Prometheus, Grafana and DataDog to proactively detect issues and reduce incident response times. Managed incident response protocols, including root cause analysis and automated post-mortem reporting, leading to a 30% reduction in downtime.
- Led the development and maintenance of CI/CD pipelines with Azure DevOps and Terraform, automating compliance checks and deployments across AWS and Azure environments. Played a key role in achieving SOC2, PCI, ITAR, and CMMC certifications by integrating security best practices into the continuous delivery workflows, improving overall security posture. Actively working on FedRAMP
- Champion comprehensive incident management protocols, orchestrating high-impact response strategies and analytical reviews that significantly mitigate risks and fortify incident prevention mechanisms.
- Strategically analyze and report on uptime and SLO metrics, delivering pivotal insights that inform senior leadership’s strategic decisions and cultivate a company-wide culture of continuous improvement.
Manager, Site Reliability Engineering
Associated Electric Cooperative Inc.
Springfield, MO
06.2018 - 12.2021
- Architected AECI's first hybrid cloud by converting existing private data centers and building and designing a public cloud foundation, enabling internal and external customers to treat AECI's data center "as a Service."
- Conducted business impact analyses with 100% of enterprise teams to better understand and architect proper hosting and disaster recovery solutions.
- Designed and implemented a developer-centric toolset to bring DevSecOps methodologies through CI/CD pipelines and Cloud Governance portals to AECI.
- Created an observability platform providing insights into cost, performance, reliability, compliance, DevOps, and overall user experiences.
Supervisor, Software Development (E&O)
Associated Electric Cooperative Inc.
Springfield, MO
08.2014 - 07.2018
- Directed a cross-functional team of engineers, developers, and IT professionals, spearheading feature development and defect resolution to enhance product reliability and user satisfaction.
- Strategically designed and enhanced core .Net applications, integrating 3rd party solutions and pioneering an SOA service architecture to adopt an API-first approach, significantly improving integration and scalability.
- Fostered a collaborative environment by integrating the team with Engineering and Operations, ensuring the delivery of optimized IT solutions tailored to internal customer needs.
- Developed and implemented a comprehensive 5-year strategic plan, setting the direction for divisional growth and aligning with enterprise-wide objectives.
- Led a 10-person Operations Team, orchestrating real-time project management and strategic planning, enhancing organizational efficiency and project delivery.
- Achieved significant cost savings through strategic negotiations with key vendors, effectively managing the team's multi-million dollar budget and maximizing resource allocation.
Systems Analyst (Energy Management System)
Associated Electric Co-Op Inc.
Springfield, MO
05.2011 - 08.2014
- Developed within a real-time system that is responsible for the safety and reliability of the electric grid of all of rural Missouri.
- Identified product strengths/weaknesses to ensure a flawless customer experience.
- Delivered detailed feature roadmaps that included action items and project targets.
- Collaborated and negotiated with 3rd party vendors to achieve optimal outcome for EMS product.
- Troubleshot incidents with systems and programs to pinpoint root cause of issues and restore.
Education
MBA - Business Administration And Management
Missouri State University
Springfield, MO05.2023
BACHELOR OF SCIENCE - COMPUTER ENGINEERING
Missouri University of Science And Technology
Rolla, MO05.2012
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING
Missouri University of Science And Technology
Rolla, MO05.2012
Skills
- Strategic Vision and Roadmap Development
- Cross-Functional Team Leadership
- Multi Language Software Development (C#, C, Python, etc)
- Risk Management and Decision-Making
- Cloud Strategy and Governance
- DevOps Transformation Leadership
- Service Reliability and Scalability Strategies
- Stakeholder Engagement and Communication
- Distributed System Architectures
- SOC2, PCI, ITAR, CMMC, FedRAMP and Government Compliance Experience
- Incident Response and Security Best Practices
- Compliance and Regulatory Framework Implementation
Timeline
Manager, Site Reliability Engineering
ECI Software Solutions
12.2021 - Current
Manager, Site Reliability Engineering
Associated Electric Cooperative Inc.
06.2018 - 12.2021
Supervisor, Software Development (E&O)
Associated Electric Cooperative Inc.
08.2014 - 07.2018
Systems Analyst (Energy Management System)
Associated Electric Co-Op Inc.
05.2011 - 08.2014
MBA - Business Administration And Management
Missouri State University
BACHELOR OF SCIENCE - COMPUTER ENGINEERING
Missouri University of Science And Technology
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING
Missouri University of Science And Technology
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