Danny Meadows

Senior SRE Manager with expertise in Cloud Operations and Platform Resilience. Managed global teams to optimize operations and led incident response initiatives, utilizing tools such as AWS, SQL Server, VMware, Datadog, Dynatrace, and Jira Service Management. Committed to enhancing service reliability and operational efficiency through proactive incident triage and effective database cutover strategies.

• Manager, Site Reliability Engineering, Momentus Technologies, St. Louis, MO, 01/22, present, Drove ops by expanding EC2 disks and tuning SQL., Fixed concurrency limits and slow queries., Led observability initiatives with Datadog and Dynatrace across competitive markets., Built dashboards for Elite & Payments, Snowflake & Sales AI; tuned alerts in environments., Managed escalations in Jira Service Management by diligently collaborating with engineering to swiftly resolve pressing customer issues in critically hosted databases and public applications., Drove automation initiatives that included developing post-recycle login scripts to enhance user experience after daily app pool recycles, significantly reducing manual toil., Collaborated cross-functionally with engineering, product, and support leadership to align Site Reliability Engineering priorities with business goals and customer SLAs., Managed hosting lifecycle operations including database backup requests and new customer onboarding processes for enterprise sales ensuring efficient service delivery., Managed the end-to-end incident response lifecycle, creating critical Microsoft Teams bridges for major incidents to ensure seamless communication during crises., Optimized cloud migration performance by investigating latency issues encountered when customers transitioned from on-premises systems to cloud-hosted solutions., Oversaw complex customer migrations to modern cloud environments., Coordinated rigorous provisioning and validated mission-critical applications to ensure seamless transitions.
• IT Manager & Technical Product Owner – Enterprise Content Management, Centene, St. Louis, MO, 01/17, 01/22, Oversaw a team of 13, improving hiring and performance management via regular coaching., Defined a unified ECM platform roadmap that seamlessly and strategically aligned with comprehensive business capabilities spanning claims, medical management, and enterprise operations., Collaborated with leaders and product owners to align content management strategy., Balanced strategy improved team output and ensured robust system reliability.
• Solution Delivery Lead – Infrastructure & ECM, IBM, Houston, TX, 01/16, 12/16, Managed VM migrations and integration with Oracle and SAP MM during a major corporate split of two oil companies, leading the infrastructure and ECM separation workstream., Facilitated daily stand-ups to enhance team communication and provided weekly executive status updates on infrastructure delivery milestones with heightened accuracy., Directed cross-functional teams across U.S., U.K. & India, achieving global collaboration.
• Delivery Project Executive / Account Manager, IBM, Houston, TX, 01/13, 12/16, Resolved production issues across global data networking, SharePoint, IBM P8, SQL databases, and legacy mainframe systems to ensure uninterrupted operational continuity., Oversaw enterprise delivery operations across 10 critical client sites, supporting over 700 users and diligently managing SLA compliance to ensure robust service stability., Led a 27+ IBM team across ECM, ETL, mainframe & infrastructure to boost operations., Conducted monthly governance meetings with client executives to align goals., Drove account growth by building client relationships and proposing tailored services.
• Infrastructure & ECM Project Manager, BlueCross BlueShield, Boston, MA, 01/10, 12/13, Delivered complex IT infrastructure projects from initiation through execution., Collaborated with leading infrastructure architects on innovative design and capacity planning., Communicated risks, status and escalations to leadership and coordinated team delivery., Managed enterprise content projects, vendor selection, planning, and executive reporting.