Shaun Hayes-Roberson
Tulsa
Summary
I have over 20 years customer service and patient care experience. I'm a hardworking and passionate team player with strong organizational skills that has a passion for customer and company satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Certified Nursing Assistant
Grandbrook Memory Care
10.2017 - 05.2023
- Built rapport with patients and families, providing emotional support during difficult times.
- Conducted regular rounds to monitor patients physical and mental status throughout shifts. Assisted patients with using and troubleshooting personal devices such landlines, cellphones, and laptops.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Ensured strict compliance with infection control protocols to minimize risks of disease transmission among patients and staff members alike.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Certified Nursing Assistant
Encompass Health Rehabilitation Hospital
02.2010 - 08.2017
- Cared for residents in hospital and delivered high-quality support to meet needs.
- Facilitated personal hygiene management, feeding and ambulation. Assisted patients with personal devices such as facility landlines, laptops, and mobile phones.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
High School Diploma -
Poteau High School
Poteau, OK05.1998
Skills
- Certified Medication Technician
- Patient Care Technician/Assistant
- Rehabilitation Care Experience
- Infection control measures
- Customer Care
- Typing 35 wpm
Certification
- CNA - Certified Nursing Assistant
- NCPCT - Patient Care Technician
Timeline
Lead Certified Nursing Assistant
Grandbrook Memory Care
10.2017 - 05.2023
Certified Nursing Assistant
Encompass Health Rehabilitation Hospital
02.2010 - 08.2017
High School Diploma -
Poteau High School
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