Bridget Bailey
Saint Augustine
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Brookdale Assisted Living
02.2024 - Current
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Followed directions of licensed nurses to administer medications and treatments.
Solutions Advisor
Office Depot Inc
05.2022 - 01.2024
- Enhanced client satisfaction by providing tailored solutions and personalized advice.
- Delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
Front Desk Manager
Super 8 Motel
09.2015 - 04.2022
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Resolved guest complaints by addressing issues with rooms promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
Education
No Degree - Front Office Operations
Heart Training Institution
St Ann JamaicaNo Degree - Hospitality Management
St Monica Business College
St Ann JamaicaNo Degree -
Alison Empower
Skills
- Calm Under Stress
- Certified in CPR/AED
- Empathy and Compassionate Care
- Certified Medication Technician
Timeline
Certified Nursing Assistant
Brookdale Assisted Living
02.2024 - Current
Solutions Advisor
Office Depot Inc
05.2022 - 01.2024
Front Desk Manager
Super 8 Motel
09.2015 - 04.2022
No Degree - Front Office Operations
Heart Training Institution
No Degree - Hospitality Management
St Monica Business College
No Degree -
Alison Empower
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