Brittany Prosser
Decatur,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
The Glenwood
08.2019 - 01.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Certified Nursing Assistant
Eagle Ridge
07.2017 - 08.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Convey Health Solutions
04.2014 - 06.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Certificate - Practical Nursing
Richland Community College
Decatur, IL05.2023
Certificate - Nursing Assistance
Richland Community College
Decatur, IL06.2017
Skills
- Emotional Intelligence
- Medical Terminology Knowledge
- Call Center Operations
- Complex Problem-Solving
- Calm Under Stress
- Account Management
- Customer Service
- Calm and Professional Under Pressure
- Documentation
Timeline
Certified Nursing Assistant
The Glenwood
08.2019 - 01.2023
Certified Nursing Assistant
Eagle Ridge
07.2017 - 08.2019
Customer Service Representative
Convey Health Solutions
04.2014 - 06.2017
Certificate - Practical Nursing
Richland Community College
Certificate - Nursing Assistance
Richland Community College
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