Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaun Ingram

Spencerport,NY

Summary

Dynamic Field Service Technician with a proven track record at Time Warner Cable/Spectrum, excelling in problem-solving and troubleshooting. Recognized for exceptional client service and hands-on training of junior technicians. Skilled in equipment maintenance and repairs, fostering a culture of continuous improvement while ensuring safety and efficiency in all operations.

Overview

30
30
years of professional experience

Work History

Field Service Technician

Time Warner Cable/spectrum
08.2007 - 01.2025
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.

Electrician

Grm Electric
05.2005 - 08.2007

Upgrading customer homes with new electrical services,wiring new pools or hot tubs,wiring new homes and additions,adding ceiling fans to rooms

Dairy Clerk

Wegmans
05.1995 - 05.2005

Education

High School Diploma -

Greece Athena High School
Rochester, NY
06.1998

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Field repairs

Timeline

Field Service Technician

Time Warner Cable/spectrum
08.2007 - 01.2025

Electrician

Grm Electric
05.2005 - 08.2007

Dairy Clerk

Wegmans
05.1995 - 05.2005

High School Diploma -

Greece Athena High School
Shaun Ingram