Shaun Lawrence
NCRT ADJUSTER
BRANDON
Summary
Results-driven and customer-focused professional with experience in onboarding, training, and employee development within fast-paced environments. Skilled in guiding new hires through onboarding processes, ensuring a smooth transition into their roles while promoting company policies, procedures, and service standards. Strong ability to coach, mentor, and motivate individuals to achieve performance goals and deliver exceptional customer experiences. Excellent communication, organizational, and relationship-building skills, with a commitment to fostering employee engagement, compliance, and continuous improvement in the insurance industry. Dedicated to supporting team success and contributing to organizational growth through effective training and onboarding strategies.
Overview
21
21
years of professional experience
Work History
MLR NCRT
PROGRESSIVE
05.2024 - Current
- Investigated and adjusted residential, commercial, and catastrophe property claims by conducting on-site and virtual inspections, assessing damages, determining coverage, and preparing detailed repair estimates using industry-standard software.
- Managed high-volume claim caseloads while reviewing policy provisions, gathering evidence through interviews and documentation, and ensuring compliance with company guidelines, state regulations, and claim-handling deadlines.
- Communicated effectively with policyholders, contractors, engineers, and other stakeholders to provide claim updates, negotiate fair settlements, and deliver exceptional customer service during stressful loss situations.
- Demonstrated strong problem-solving, adaptability, and teamwork skills by responding to catastrophe deployments, identifying complex claim issues and potential fraud indicators, and supporting operations across varying schedules and emergency conditions.
NCRT CGA
PROGRESSIVE
02.2023 - 05.2024
- Investigated and evaluated auto insurance claims arising from catastrophic events, conducting vehicle inspections, assessing damages, and preparing accurate repair and replacement estimates using claims management software.
- Managed a high-volume caseload while reviewing policy coverage, determining claim eligibility, maintaining detailed documentation, and ensuring compliance with company standards and insurance regulations.
- Communicated effectively with policyholders, repair facilities, and insurance representatives to provide claim updates, resolve concerns, negotiate settlements, and facilitate timely claim resolution.
- Demonstrated adaptability, strong problem-solving abilities, and a customer-focused approach while supporting catastrophe response efforts, identifying potential fraud indicators, and delivering fair, accurate, and responsive claims service.
CENTRAL CLAMIS REP
PROGRESSIVE
11.2020 - 06.2023
- Investigate, evaluate, and process insurance claims in accordance with company policies, procedures, and applicable regulations.
- Review policy coverage, claim documentation, and supporting evidence to determine liability and claim eligibility.
- Analyze statements, photographs, reports, estimates, and other documentation to assess claim validity and damages.
- Establish claim reserves and evaluate settlement amounts based on policy provisions and available evidence.
- Negotiate fair and equitable claim settlements while ensuring compliance with company guidelines.
- Identify potential fraud indicators, discrepancies, and coverage concerns and escalate issues when necessary.
- Managed inbound claims and policy inquiries, resolving coverage questions with accurate, compliant guidance.
- Communicate with policyholders, claimants, agents, and other involved parties to gather information and provide claim updates.
- Reviewed claim files and policy details to support timely decisions and consistent documentation.
- Maintain accurate claim files, detailed documentation, and timely electronic records.
- Manage a high-volume caseload while meeting productivity, quality, and customer service standards.
- Coordinate with internal departments, vendors, repair facilities, and independent adjusters to facilitate claim resolution.
- Explain coverage decisions, claim procedures, deductibles, and settlement determinations to policyholders.
- Follow up on outstanding documentation and pending claims to ensure timely resolution.
- Ensure claims are handled in accordance with state insurance regulations, company standards, and established service-level expectations.
- Updated account records in CRM systems with clear notes, status changes, and required follow-up actions.
CENTRAL LOSS REPORTING UNIT
PROGRESSIVE
11.2019 - 11.2020
- Processed First Notice of Loss (FNOL) reports by collecting, verifying, and entering accurate claim information, policy details, and incident data into claims management systems in accordance with company procedures.
- Managed high volumes of incoming claims, calls, and administrative tasks while maintaining productivity standards, ensuring data accuracy, and supporting efficient claims operations.
- Communicated with policyholders, agents, claimants, and internal departments to obtain required documentation, provide claim status updates, resolve discrepancies, and facilitate timely claim handling.
- Maintained detailed claim records, safeguarded confidential customer information, and ensured compliance with insurance regulations, quality standards, and established reporting procedures.
Lead Representative
NUATULIS WHOLESALE
11.2018 - 11.2019
- Led and coached frontline sales and customer service teams, providing training, performance support, and guidance to ensure consistent service quality, policy compliance, and achievement of business objectives.
- Developed and maintained strong relationships with retail, wholesale, and commercial customers, driving business growth through prospecting, account management, and exceptional customer service.
- Managed sales operations, including order processing, inventory monitoring, pricing negotiations, and delivery coordination, ensuring accurate fulfillment and efficient workflow execution.
- Analyzed market trends, resolved customer concerns, maintained accurate business records, and collaborated with cross-functional teams to improve operational performance, increase revenue, and strengthen customer retention.
LEAD CHEIF
RES BAR AND GRILL HARD ROCK HOTEL
01.2017 - 11.2018
- Led daily kitchen operations in a high-volume fine dining environment, overseeing food preparation, plating, and service execution while maintaining exceptional standards of quality, consistency, and presentation.
- Supervised, trained, and mentored culinary staff on recipe execution, food safety, sanitation practices, and operational procedures, ensuring peak performance during busy service periods.
- Managed inventory control, purchasing, vendor relationships, and food cost initiatives, reducing waste and maintaining product quality while supporting profitability goals.
- Coordinated kitchen workflow with chefs, management, and support teams to improve efficiency, maintain timely service, and deliver outstanding dining experiences for guests, private events, and VIP functions.
KITCHEN MANAGER
Bahama Breeze Island Grille
04.2015 - 01.2017
- Directed daily kitchen operations in a high-volume environment, ensuring efficient food preparation, consistent quality standards, timely service, and compliance with food safety and sanitation regulations.
- Supervised, trained, and scheduled kitchen staff, fostering a culture of teamwork, accountability, and excellence in recipe execution, portion control, and customer satisfaction.
- Managed inventory, purchasing, receiving, and storage processes while controlling food and labor costs, minimizing waste, and maintaining adequate stock levels to support uninterrupted operations.
- Collaborated with management to optimize kitchen workflows, resolve operational challenges, improve productivity, and maintain a clean, organized, and profitable food service operation.
KITCHEN MANAGER
Beef 'O' Brady's
04.2006 - 04.2016
- Directed daily kitchen operations, ensuring efficient food preparation, consistent quality, sanitation compliance, and exceptional service during high-volume and peak dining periods.
- Supervised, trained, and scheduled kitchen staff, reinforcing food safety standards, recipe execution, portion control, and teamwork to maintain a high-performing culinary operation.
- Managed inventory, purchasing, receiving, and FIFO stock rotation processes, reducing waste, preventing shortages, and controlling food costs while maintaining product quality.
- Collaborated with front-of-house management to streamline workflows, resolve operational challenges, improve productivity, and deliver a superior guest experience while meeting profitability goals.
Education
Bachelor of Science - Cyber Security
DEVRY UNIVERITY
Tampa, FL10-2017
Skills
- CCU MENTOR
- CLRU MENTOR
- Claims Assessment
- Claims Processing & Support – Knowledge of insurance claims procedures, documentation, and claim follow-up
- Customer service
- Problem solving
- Workflow Coordination – Experience assisting with daily operations, assigning tasks, and monitoring work progress
- Quality assurance
- Negotiation Techniques
- Verbal communication
- Time management
- Policy compliance
- Claims Investigation
- Data entry – Proficient in maintaining accurate records, updating systems, and preparing reports
Timeline
MLR NCRT
PROGRESSIVE
05.2024 - Current
NCRT CGA
PROGRESSIVE
02.2023 - 05.2024
CENTRAL CLAMIS REP
PROGRESSIVE
11.2020 - 06.2023
CENTRAL LOSS REPORTING UNIT
PROGRESSIVE
11.2019 - 11.2020
Lead Representative
NUATULIS WHOLESALE
11.2018 - 11.2019
LEAD CHEIF
RES BAR AND GRILL HARD ROCK HOTEL
01.2017 - 11.2018
KITCHEN MANAGER
Bahama Breeze Island Grille
04.2015 - 01.2017
KITCHEN MANAGER
Beef 'O' Brady's
04.2006 - 04.2016
Bachelor of Science - Cyber Security
DEVRY UNIVERITY