Shaun McDonald

• Drove customer acquisition initiatives through strategic outreach and relationship management.
• Managed incoming calls and addressed inquiries about catering offerings.
• Refined order management systems to guarantee punctual deliveries and high-quality service.
• Elevated client satisfaction resulting in heightened customer loyalty and retention.
• Managed, hired and trained both permanent and temporary staff members.

Achieved 5-star ratings by delivering high-quality computer hardware upgrades and custom builds. Identified and sourced ideal components for custom PCs, enhancing client satisfaction. Facilitated comprehensive customized setups, including Windows installation and personalized gameplay footage requests.

• Installed, configured, and maintained operating systems and applications for optimal performance.
• Educated clients on proper equipment usage and troubleshooting techniques to enhance efficiency.
• Developed tailored solutions to optimize system functionality based on client needs.
• Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
• Enhanced system performance by conducting regular software and hardware updates.

• Maintained accurate records of deliveries, ensuring accountability and transparency.
• Assisted in training new drivers on safety protocols and operational procedures.
• Provided excellent customer service by addressing inquiries and resolving issues swiftly.
• Accurately delivered up to 20 orders each day.

• Maintained cleanliness and sanitation across all areas of facility.
• Conducted regular inspections to identify maintenance needs and safety hazards.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.

Completed Coursework in A+, Networking, Linux, and Windows Security.