Summary
Overview
Work History
Education
Skills
Timeline
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Shaun McLaughlin

St. Albans,NY

Summary

Adaptable professional with a versatile background in data collection and community engagement. Known for strong problem-solving and effective communication skills, contributing to enhanced outreach and survey accuracy.

Overview

6
6
years of professional experience

Work History

Numerator

US Census Bureau
Queens, New York
03.2019 - 11.2021
  • Collected demographic data from households across assigned areas.
  • Conducted interviews to ensure accurate information gathering.
  • Reviewed completed surveys for completeness and accuracy.
  • Ensured privacy of participants during the survey process by following established protocols.
  • Conducted follow-up interviews with participants if additional clarification was needed regarding their responses.
  • Developed effective communication skills necessary for engaging with individuals from diverse backgrounds.
  • Organized and coordinated field trips to various locations within the area of study.
  • Explained survey functions and objectives.

Field Representative

US Census Bureau
New York, New York
10.2015 - 11.2019
  • Conducted outreach to households for data collection and verification.
  • Engaged with community members to promote the importance of census participation.
  • Reported daily activities and challenges to supervisors for process improvement.
  • Followed guidelines to ensure confidentiality and secure handling of information.
  • Adapted approach based on diverse community needs and cultural sensitivities.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Resolved customer service issues quickly and efficiently while maintaining positive relationships.
  • Drove company vehicle many miles each week to meet with customers.
  • Maximized sales by providing information, showcasing features, and answering diverse questions.
  • Assisted in training new employees on job responsibilities related to the field process.
  • Provided support to clients regarding any issues or problems they experienced during the field process.
  • Performed administrative duties such as filing documents, creating correspondence.
  • Monitored progress of assigned tasks according to established timelines and schedules.
  • Provided on-site technical assistance to help troubleshoot and repair equipment.
  • Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.

Education

Bachelor of Science - Biological Sciences

Fayetteville State University
Fayetteville, NC
05-2019

Skills

  • Confidentiality protocols
  • Community engagement
  • Effective communication
  • Cultural sensitivity
  • Accuracy and precision
  • Telephone interviewing
  • Social perceptiveness
  • Flexible schedule
  • Interview scheduling

Timeline

Numerator

US Census Bureau
03.2019 - 11.2021

Field Representative

US Census Bureau
10.2015 - 11.2019

Bachelor of Science - Biological Sciences

Fayetteville State University

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