Maria Sotelo
Merced,California
Summary
Experienced and self motivated ,bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of working collaboratively with team members to achieve goals. Experienced in customer service and data entry and adept at effectively managing operations. Dedicated to accuracy and detail-orientated efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Numerator
U.S Census
Merced, CA
06.2020 - 10.2020
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Assisted people in filling out surveys with complete and accurate information.
- Double checked information on survey forms.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than [Number] community households per day.
- Contacted interviewees to rectify survey issues and ask follow-up questions.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
Child Support Specialist
Merced County Child Support
Merced, CA
05.2008 - 06.2020
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
Customer Service Representative
AT&T
Atwater, CA
10.2004 - 04.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Psychology
Merced College
Merced, CAHigh School Diploma -
Merced High School
Merced, CA06.2000
Skills
- Spanish proficiency
- Data analysis
- Estimation
- Project coordination
- Case file preparation
- Child support modification
- Consistently professional
- Recordkeeping and maintenance
- Crisis prevention intervention
- Knowledge of legal terminology
- Route planning
- Participant screening
Certification
- Notary - 2022
Languages
Spanish
Native or Bilingual
Timeline
Numerator
U.S Census
06.2020 - 10.2020
Child Support Specialist
Merced County Child Support
05.2008 - 06.2020
Customer Service Representative
AT&T
10.2004 - 04.2008
No Degree - Psychology
Merced College
High School Diploma -
Merced High School
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