Shaun Michael Norton
Westerville
Summary
Results-driven Application Support Analyst specializing in issue resolution and regulatory compliance. Skilled in C# and SQL, enhancing application performance through critical thinking and problem-solving. Collaborated in high-pressure environments to uphold security policies and deliver effective solutions while troubleshooting complex application issues and improving system functionality.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Application Support Analyst
JPMorgan Chase
Columbus
06.2013 - Current
- Resolved issues for production systems and provided Level 2 support for regulatory and compliance requirements in Corporate Compliance line of business, including applications monitoring anti-money laundering activities, screening activities of individuals and companies, and managing compliance and surveillance activities.
- Collaborated with application business users, business partners, and IT partners to enhance system functionality and user experience.
- Work in a collaborative team of software professionals.
- Ensured adherence to architecture standards, risk management, and security policies to maintain system integrity and compliance.
- Participate and perform software maintenance, improvements, and upgrades.
Software Integration Specialist
Syrus Restaurant Information Services
Columbus
05.2012 - 06.2013
- Write custom C# data import and export programs for converting data from multiple data sources to a new single file according to customers’ specifications.
- Analyzed and documented project scope for data conversion and integration, aligning technical requirements with customer expectations.
- Responsibilities include testing, debugging, and maintaining applications in client-server or Web-based environments.
- Improved system stability by addressing performance issues and crashes.
- Collecting, compiling, and entering data and processed information into the various software systems used by the company.
- Established E-permission for new users, ensuring appropriate access control levels to enhance security and compliance.
- Oversaw weekly server backups, coordinating with offsite vendor for archival tasks to ensure data integrity and availability.
- Facilitated server and workstation deployment to enhance company infrastructure.
Laboratory Technician 3
RTI International
Research Triangle Park
12.2006 - 05.2012
- Received chemicals, initiated inventory management, and maintained accurate inventory and log books.
- Managed inventory of designated laboratory supplies and ordered supplies.
- Recorded technical data and updated inventory databases to ensure data integrity.
- Receives stores, disposes of, repackages, and distributes various materials, including hazardous materials.
- Conducted sample preparation for testing in laboratory settings., vehicles, dose formulations, and feed mixes.
- Delivered technical support for computer systems in laboratory environments. for the Chemistry Toxicology Support group and the Pharmaceutical Sciences Laboratory.
- This support includes assisting with legacy computers and the administration and maintenance of Network Attached Storage.
Laboratory Technician
Battelle Memorial Institute
Columbus
10.2003 - 12.2006
- Prepared formulations under GLPs for NTP, NCI, and pharmaceutical clients, ensuring compliance and quality standards.
- Streamlined monthly ordering process for formulation equipment, including bottles, stir bars, and laboratory supplies, enhancing supply chain efficiency.
- Conducted laboratory experiments following established protocols and safety procedures.
- Prepared chemical solutions and samples for testing and analysis.
- Operated and maintained laboratory equipment to ensure optimal performance.
Education
Bachelor of Science - Information Systems Programming Concentration
Strayer University
Research Triangle Park, North Carolina06-2012
Associate of Applied Science - Electronic Engineering Technology
ITT Technical Institute
Youngstown, Ohio03-2000
Skills
- Application support
- Issue resolution
- Ticket management
- UAT support
- Compliance strategies
- Performance optimization
- SQL databases
- MySQL database
- C# programming
- C programming
- Scripting languages
- XML technologies
- Linux administration
- Cloud infrastructure management
- Systems management
- Incident management
- Change management
- Business continuity planning
- Problem solving
- Team collaboration
- Attention to detail
- Critical thinking
- Document management
- Operating systems
Affiliations
Institute of Electrical and Electronics Engineers, 05/01/12 - Present
Activities And Awards
- Valedictorian Strayer University Norfolk Virginia Commencement Ceremony, 10/21/12
- President’s List, Strayer University, Fall 2009 - Spring 2012
- Alpha Chi National College Honor Scholarship Society, 02/01/11 - Present
- Golden Key International Honor Society, 02/01/12 - Present
- The National Society of Collegiate Scholars, 07/01/12 - Present
Presentations
- Norton, S.M., J.A. Gilliam, G. McNeill, D.B. Browning, J.C. Blake, R.A. Fernando, B.J. Collins, Formulation and Confirmation of Diisobutylphthalate in Rodent Feed Mixes in Support of Developmental and Reproductive Toxicology Studies, 37th Federation of Analytical Chemistry Spectroscopy Societies’ (FACSS’) Annual Meeting, Raleigh, NC, 10/01/10
- Crafford, C.M., J.A. Gilliam, G. McNeill, D.B. Browning, S.M. Norton, J.C. Blake, R.A. Fernando, B.J. Collins, Analytical Method Development and Validation for Di (2-Ethylhexyl) Phthalate (DEHP) in Rodent Feed for Developmental and Reproductive Toxicology Studies, 37th FACSS’ Annual Meeting, Raleigh, NC, 10/01/10
Certification
- AWS Certified Cloud Practitioner (CLF-C02)
Timeline
Application Support Analyst
JPMorgan Chase
06.2013 - Current
Software Integration Specialist
Syrus Restaurant Information Services
05.2012 - 06.2013
Laboratory Technician 3
RTI International
12.2006 - 05.2012
Laboratory Technician
Battelle Memorial Institute
10.2003 - 12.2006
Bachelor of Science - Information Systems Programming Concentration
Strayer University
Associate of Applied Science - Electronic Engineering Technology
ITT Technical Institute