Shaun Reilly
Missouri City,Texas
Summary
Results-oriented achiever with a proven ability to exceed targets and drive claims to a successful resolution. Combines strategic thinking with hands-on experience to deliver impactful outcomes and solutions.
Overview
12
12
years of professional experience
Work History
Auto Liability Unit Manager
Travelers
09.2021 - Current
- Supervise a team of seven technical specialist and senior technical specialist adjusters handling complex auto claims, including litigation and severity cases across Texas, Louisiana, and Arkansas.
- Lead claim review meetings on daily, weekly, quarterly, and annual intervals with both individual contributors and senior management to evaluate cases and align on resolution strategies via settlement authority, motion practice, ADR, and trial authority.
- Developed and implemented a voluntary litigation training program for mid-level adjusters, achieving an 80% attendance rate. The program expanded adjuster knowledge through lectures and interactive discussions.
- Coordinate and facilitate key meetings, such as Severity Roundtable, Coverage Roundtable, and Low Velocity Impact Roundtable.
- Selected to lead several new initiatives and processes on a local level as part of a broader, countrywide rollout.
- Oversee trial proceedings, providing real-time direction and contributing to a strong record of defense verdicts.
- Demonstrate advanced communication skills by engaging with team members and leadership across various channels, and lead training sessions for managers on topics like Performance Management and Leveraging AI for Leadership Duties.
- Maintain clear expectations and provided constructive feedback, fostering team growth and engagement. Led the team effectively through a period of high inventory absorption with minimal productivity loss or morale decline.
- Proven success managing both in-person and remote teams, consistently delivering high-quality outcomes.
- CPCU designation in progress.
Technical Specialist
Travelers
05.2018 - 09.2021
- Responsibilities included the investigation, implementation, and resolution of coverage, liability, and damages aspects of liability claims involving personal auto and commercial auto policies in Texas, Louisiana, and Arkansas.
- Directed defense counsel on litigation strategies, including motion practice, ADR (mediation and arbitration), liability and injury causation investigations, expert usage, and deposition timing, ensuring efficient and favorable claim resolutions.
- Delivered high-quality customer service and maintained clear, effective communication through email, phone, Zoom, and in-person meetings with stakeholders.
- Leadership abilities were necessary in this role and were utilized in the mentoring of less experienced adjusters.
- Selected as a specialty claims handler for heavy trucking and high profile plaintiff attorney file handling.
Inside Claim Representative
Travelers
06.2016 - 05.2018
- Conducted thorough investigations, implemented strategies, and resolved coverage, liability, and damages for both first-party and liability claims across homeowners, personal auto, and commercial auto policies.
- Managed a diverse portfolio of claims, ensuring accurate assessment of policy coverage and appropriate resolution strategies for complex cases.
- Utilized strong analytical and investigative skills to handle claims efficiently, balancing settlement opportunities with necessary litigation when required.
CSR Supervisor
Geico
01.2016 - 06.2016
- Supervised a team of 10 entry-level auto liability adjusters, overseeing the administration, training, motivation, and performance of the team.
- Provided hands-on mentorship, teaching foundational claims handling skills, and fostering a collaborative work environment to promote growth and development.
- Ensured operational efficiency through strong organizational skills, while maintaining clear and effective communication with team members to achieve department goals.
- Played a key role in enhancing team productivity by setting clear expectations and delivering consistent feedback.
Continuing Examiner
Geico
12.2012 - 12.2015
- Managed complex litigation claims involving severe injuries and fatalities, conducting in-depth coverage investigations and working toward timely resolutions.
- Utilized innovative approaches to resolve challenging claims, earning an exclusive award for outstanding claim handling.
- Pursued a variety of resolution methods, including mediation and multi-file settlement conferences, to achieve favorable outcomes.
- Regularly presented detailed claim overviews to management, leveraging strong verbal and written communication skills to convey case progress and strategy.
- Demonstrated an ability to handle high-severity claims, balancing legal strategy with creative solutions to move cases toward resolution.
Education
Bachelor of Science - Management and Business Supervision
Daytona State University
05.2011
Skills
- Driven to Achieve Top Results
- Technically Experienced
- Analytical & Strategic Thinking
- Professionalism
- Pro-active
- Communicative
- Leadership and Team Management
Timeline
Auto Liability Unit Manager
Travelers
09.2021 - Current
Technical Specialist
Travelers
05.2018 - 09.2021
Inside Claim Representative
Travelers
06.2016 - 05.2018
CSR Supervisor
Geico
01.2016 - 06.2016
Continuing Examiner
Geico
12.2012 - 12.2015
Bachelor of Science - Management and Business Supervision
Daytona State University
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