Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
AccountManager
SHAUN ROBBS

SHAUN ROBBS

Clinical Supervisor/Therapist/Consultant
Baltimore,MD

Summary

Friendly Patient Advocate trained in Mental Health software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
7
7
Certificates

Work History

Behavior Care Advocate

Optum
Baltimore, MD
11.2020 - Current
  • Prepared documents and reports for clinical reviews and discharge plans.
  • Documented activities and progress in electronic medical record per defined policy and procedures.
  • Conducted patient assessments to determine appropriate levels of care.
  • Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
  • Participated in facility meetings with treatment team to develop successful aftercare plans.
  • Met with community providers to foster good rapport and relationships and identify new programs.
  • Positive client outcomes included: Retention in SUD treatment was above national average; Client graduation rates was significantly higher than comparable programs; and MH scores showed remarkable decrease in symptoms.

Mental Health Therapist

Next Horizons
Baltimore, United States
02.2017 - 10.2020
  • Performed client assessments and developed treatment plans.
  • Provided clients with recommendations to community resources.
  • Documented client progress in confidential files.
  • Utilized meditation and visualization to support clients in meeting therapeutic goals.
  • Led educational seminars and lectures at local community mental health centers to expand awareness of mental health symptoms and issues.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Managed private practice of 30 clients per week.

Program Director

Shaun Robbs
Baltimore, MD
06.2016 - 01.2017
  • Developed SUD, MH and PRP programs from ground up, laying out framework and defining roles.
  • Identified risks and developed mitigation plans.
  • Provided ongoing direction and leadership for program operations.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Improved success of program by making proactive adjustments to operations.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
  • Managed several treatment modalities succesfully despite scheduling complications

Mental Health Clinical Supervisor

Shaun Robbs
Baltimore, MD
06.2015 - 05.2016
    • Spearheaded and implemented new projects to expand scope of engagement.
    • Direct day-to-day administrative and operational functions for 60-outpatient facility, providing guidance and leadership to over 30 employees across more than 5 departments.
    • Organized and facilitated 5 department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
    • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
    • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
    • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

Education

Master of Science - Mental Health Counseling

Capella University
Minneapolis, MN
09.2010 - 12.2013

Bachelor of Science - Psychology

Frostburg State University
Frostburg, MD
08.1984 - 06.1988

Skills

Relationship building

Medicaid knowledge

Verbal and written communication

Caseload management

Interdepartmental cooperation

Quality assurance

Proficient in Microsoft Office

Resource utilization

Organized nature

Certification

LCPC Board of professional counselors Maryland Board of professional counselors Maryland Issued May 2015 · Expires Jan 2023 Issued May 2015 · Expires Jan 2023 Credential ID LC6406

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Behavior Care Advocate

Optum
11.2020 - Current

Mental Health Therapist

Next Horizons
02.2017 - 10.2020

Program Director

Shaun Robbs
06.2016 - 01.2017

Mental Health Clinical Supervisor

Shaun Robbs
06.2015 - 05.2016

Master of Science - Mental Health Counseling

Capella University
09.2010 - 12.2013

Bachelor of Science - Psychology

Frostburg State University
08.1984 - 06.1988

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SHAUN ROBBSClinical Supervisor/Therapist/Consultant