SHAUN WEIS
Hesperia,California
Summary
Versatile marketing and customer experience professional with over 10 years of experience in customer support, social media management, content creation, and business operations. Proven ability to strengthen brand engagement, increase customer retention, and support business growth through strategic communication and digital marketing initiatives. Entrepreneurial leader with strong adaptability and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Owner / Operator (CEO)
Erupt Studios
08.2012 - Current
- Founded and manage a creative marketing and content development business.
- Lead branding initiatives, social media campaigns, and digital marketing strategies.
- Built strong customer relationships resulting in high client retention.
- Oversee daily operations, customer communication, and business development.
- Utilized AI tools and emerging technologies to enhance services.
Event Coordinator
High Desert Events
05.2015 - 02.2018
- Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
- Developed event themes and concepts, enhancing attendee engagement and satisfaction.
- Managed vendor relationships, negotiating contracts and pricing to optimize budget allocations.
- Oversaw on-site event operations, troubleshooting issues to maintain smooth workflow during events.
- Designed marketing materials and promotional campaigns, increasing event visibility and attendance rates.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
Customer Support Manager
Knockout Pizza
01.2008 - 02.2012
- Provided front line customer service for large-scale public events.
- Managed digital engagement and online brand presence.
- Developed promotional campaigns supporting event attendance.
- Handled customer inquiries and vendor coordination.
- Contributed to overall event marketing strategy.
- Managed call logs, enhanced invoicing data and resolved customer issues to improve operational efficiency by 75% .
Education
Associate of Arts - Visual Communication Design
Victor Valley Community College
Victorville, CA03.2012
Associate of Science - Business Advertising & Marketing
Victor Valley Community College
Victorville, CA03.2012
Skills
- Creative
- Leadership
- Illustration
- Design
- Communication
- Customer Retention & Loyalty Building
- Brand Advocacy
- Content Creation
- Product Research & Knowledge
- Empathy & Emotional Intelligence
- Social Media Management
- AI Tools & Emerging Technology
- Adaptability & Flexibility
- Strong Written & Verbal
- Client service
- Crisis management
Timeline
Event Coordinator
High Desert Events
05.2015 - 02.2018
Owner / Operator (CEO)
Erupt Studios
08.2012 - Current
Customer Support Manager
Knockout Pizza
01.2008 - 02.2012
Associate of Arts - Visual Communication Design
Victor Valley Community College
Associate of Science - Business Advertising & Marketing
Victor Valley Community College