Shauna Adams
Fresno,TX
Summary
Dedicated Customer Service professional with excellent interpersonal skills. Strong experiences in problem solving, policies and procedures, and multi-tasking. Provide superior customer service by employing service-oriented behaviors, understanding customer's desires and solving problems promptly and efficiently.
Overview
20
20
years of professional experience
Work History
Sleep Technologist
Apnix Sleep Diagnostics
2017.11 - Current
- Strengthen facility reputation through consistent delivery of exceptional customer service when interacting with patients both over phone or in person.
- Improve overall clinic performance metrics by consistently meeting or exceeding established goals regarding appointment bookings, complete studies, successful treatment outcomes, and patient satisfaction.
- Foster positive work culture within sleep lab through respectful communication, active listening, and constructive feedback among team members.
- Improve diagnostic accuracy by carefully evaluating and scoring sleep study data, identifying sleep disorders such as insomnia, narcolepsy, and sleep apnea.
Field Inspector
WSP USA Inspection Services
2017.09 - Current
- Resolve customer complaints by investigating problems and developing solutions.
- Provide good customer satisfaction by delivering high-quality services through consistent adherence to quality control standards.
- Manage caseloads efficiently while maintaining high quality standards in time-sensitive environment.
- Develop comprehensive reports to document findings, recommendations, and corrective actions taken.
Telephone Banker/Customer Service Email Specialist
JPMorgan Chase
2006.05 - 2016.09
- Used CRM system daily to maximize service opportunities and enhance communication.
- Handled high call volumes while maintaining excellent rapport-building skills with each interaction.
- Applied strong analytical skills when handling complex cases, thoroughly investigating issues before proposing solutions for optimal outcomes.
- Managed escalated customer issues effectively, ensuring resolution while maintaining a professional demeanor at all times.
Education
Associate of Applied Science - Polysomnography
Alvin Community College
Alvin, TX05.2016
Skills
Customer Service
Dispute Resolution
Critical Thinking
Active Listening
Data Entry
Problem Resolution
Computer Proficiency
Microsoft Office Suite
Call Management
Documentation
Coordination
Professional telephone demeanor
Timeline
Sleep Technologist
Apnix Sleep Diagnostics
2017.11 - Current
Field Inspector
WSP USA Inspection Services
2017.09 - Current
Telephone Banker/Customer Service Email Specialist
JPMorgan Chase
2006.05 - 2016.09
Associate of Applied Science - Polysomnography
Alvin Community College
Similar Profiles
Ciah McCandlessCiah McCandless
Assistant Polysomnographic Technologist at Apnix Sleep DiagnosticsAssistant Polysomnographic Technologist at Apnix Sleep Diagnostics
Susan PrendaSusan Prenda
Chief Operations Officer at Epoch Sleep Centers/Coastal Sleep DIagnosticsChief Operations Officer at Epoch Sleep Centers/Coastal Sleep DIagnostics
Pakia YangPakia Yang
Polysomnography Technician at Valley Sleep DiagnosticsPolysomnography Technician at Valley Sleep Diagnostics