Shauna Bateman
Conley
Summary
Dynamic Case Manager Assistant at Della Info Technologies, adept in care coordination and EHR software. Proven track record in enhancing patient outcomes through effective communication and meticulous documentation. Skilled in managing insurance operations, fostering strong relationships with healthcare teams, and streamlining processes to ensure seamless care delivery.
Overview
8
8
years of professional experience
Work History
Case Manager Asst
Della Info Technologies-Gainwell Tech
Atlanta
10.2025 - 03.2026
- Spearheaded development and implementation of individualized care plans tailored to client needs.
- Facilitated communication between clients and healthcare providers, ensuring seamless continuity of care.
- Provided empathetic support to clients during challenging times, fostering strong relationships built on trust and understanding.
- Coordinated case management activities to improve client service delivery and align with team objectives.
- Ensured meticulous documentation of case notes and client interactions to uphold compliance standards.
- Collaborated with team members to enhance and streamline daily case management processes.
Care Facilitator
Jen Care
Atlanta
03.2025 - 10.2025
- Improved patient care by developing and implementing comprehensive care plans tailored to individual needs.
- Managed 30+ daily communications with insurance case managers, pharmacists, surgeons, funeral homes, nurses, and doctors to ensure seamless care coordination.
- Coordinated timely referrals for patients to access necessary healthcare services and resources, enhancing patient support.
- Educated patients and their families on managing chronic conditions, promoting self-care, and healthy lifestyle choices.
- Educated patients on health management and available resources.
- Maintained up-to-date documentation of patient progress, enabling informed decision-making among healthcare professionals.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts during and after patients' hospitalization.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Participated in staff meetings to discuss best practices for providing quality care.
- Fostered positive relationships with fellow team members, enhancing collaboration efforts within the workplace environment.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
MEDICAL OFFICE SPECIALIST II
Mercy Care Saint Joseph
Atlanta
08.2019 - 03.2024
- Registered 30+ patients daily, processed insurance, and entered patient information to ensure efficient registration.
- Verified and attached insurance to appropriate accounts to maintain proper billing.
- Collected co-pays and implemented payment arrangements as needed.
- Used Epic to schedule appointments/referrals for doctor visits and procedures.
- Developed patient care plans and coordinated with healthcare providers to achieve optimal patient outcomes.
- Participated in quality improvement initiatives aimed at improving patient outcomes.
- Educated patients on self-management techniques such as medication adherence, lifestyle modifications.
- Coordinated transportation arrangements for those unable to travel independently.
- Assessed patient eligibility for programs based on established criteria.
- Provided assistance in obtaining financial aid resources for medically necessary treatments.
- Managed accurate records of patient care activities and updated electronic health records.
- Collaborated with multidisciplinary teams to coordinate services for patients.
- Facilitated referrals for specialized care and processed ICD-10/CPT and HCPCS for claim denials.
- Attended meetings with other healthcare professionals to discuss quality improvement initiatives.
- Processed medical record requests for insurance companies and medical providers.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped develop and implement promotional strategies to bring in new residents.
- Worked with outside agencies to improve care for residents.
Patient Access Coordinator
Emory Healthcare
Atlanta
08.2018 - 08.2019
- Collected co-pays and verified patient insurance information to ensure accurate billing process.
- Established verification processes for demographics and insurance information.
- Modified patient accounts to reflect accurate data.
- Scheduled MRI, CT scans, injections, EMGs, and X-rays to optimize patient care.
- Scheduled follow-up appointments during patient check-out to facilitate continuity of care.
- Coordinated patient flow by monitoring wait times and managing high-volume situations.
- Built professional relationships with physicians and colleagues to enhance collaboration and communication.
Education
Bachelor of Science - Social Work
Georgia State University
Atlanta, GA05-2027
Diploma - Certified Phlebotomist
Southern Crescent Technical College
Griffin, GA05-2012
Skills
- Care coordination
- EHR/EMR software
- Data Entry accuracy
- Insurance operations management
- Scheduling & calendar management
- Interpersonal communication
- Care coordination
References
References available upon request.
Timeline
Case Manager Asst
Della Info Technologies-Gainwell Tech
10.2025 - 03.2026
Care Facilitator
Jen Care
03.2025 - 10.2025
MEDICAL OFFICE SPECIALIST II
Mercy Care Saint Joseph
08.2019 - 03.2024
Patient Access Coordinator
Emory Healthcare
08.2018 - 08.2019
Bachelor of Science - Social Work
Georgia State University
Diploma - Certified Phlebotomist
Southern Crescent Technical College