Shauna Carlson
Tampa,FL
Summary
Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Ability to work well with others and connect with customers allowed for a smooth transition from hospitality into a sales career. Relentless work ethic and drive for success fueling the ability to one-call close clients.
Overview
9
9
years of professional experience
Work History
Sales Design Consultant
International Granite And Stone
01.2022 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Communicated product information, installation methods and product upgrade options.
- Attended advanced training sessions to increase sales knowledge and closing efficiency.
- Broke monthly sales goals by implementing an efficient sales system, explaining product benefits and selling 3-9 new jobs per week.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Designed customized projects for customers to bring their visions to reality.
- Used Salesforce to maintain detailed contact logs and account records.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality.
- Increased personal sales from 1 million to 2 million during my second year, and from 2 million to 3.6 million in the last seven months.
Bar Manager/ Bartender
The King's Head Pub
01.2020 - 12.2021
- Managed marketing for company's social media pages to promote events, share customer experiences and interact with customers.
- Built and maintained relationships to establish regular business increasing monthly margins by 30%.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Worked with owner to plan and implement special events to boost customer numbers and profits.
- Kept POS system updated with product and pricing.
- Managed communications between owner and vendors.
Server, Trainer, Bartender
Cumberland Club
07.2015 - 02.2020
- Demonstrated exceptional team work and team building.
- Displayed outstanding attention to detail and timeliness of service.
- Possessed ability to handle extensive amounts of customers at once.
- Took on role of member services, billing, and event planning during directors absences.
- Learned names and preferences of all members, allowing personalized service.
Education
Bachelor of Arts - Criminology
University of Southern Maine Portland
Portland, ME06.2017
Associate of Arts - Gender And Women's Studies
University of Southern Maine
Portland, ME06.2017
Skills
- Building Customer Relationships and Loyalty
- Objection handling
- Sales strategy development
- Pipeline Management
- Salesforce Lightning / Contractor Flow
- Lead Generation
- Effective negotiation
- Sales Presentations
- Client Needs Assessment
- Customer Retention
References
Lakyn Shull
Sales / Marketing Manager International Granite & Stone - (727) 243-2820
John Collura
Sales Coach / Trainer Rodney Webb Sales System - (813) 778-2209
Lisa Banks
Project Manager International Granite & Stone - (727) 644-9131
Timeline
Sales Design Consultant
International Granite And Stone
01.2022 - Current
Bar Manager/ Bartender
The King's Head Pub
01.2020 - 12.2021
Server, Trainer, Bartender
Cumberland Club
07.2015 - 02.2020
Bachelor of Arts - Criminology
University of Southern Maine Portland
Associate of Arts - Gender And Women's Studies
University of Southern Maine
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