Shauna Clay
Danville,VA
Overview
25
25
years of professional experience
Work History
Optical Technician
Atlantic Vision Partners
Danville, VA
09.2014 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Contacted patients when eyeglasses or contact lenses arrived in store and used Tool to assist with final fitting.
- Recorded Type measures accurately and placed orders with eyeglass manufacturers.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Collaborated with optometry staff to reach individual and team goals.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Participated in community vision screenings and outreach programs to promote optometry services.
Optical Technician
Piedmont Regional Eye Center
Danville, VA
07.2006 - 09.2015
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Recorded Type measures accurately and placed orders with eyeglass manufacturers.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Educated patients aged Number to Number on proper care and transportation of spectacles.
- Learned new catalog of items Timeframe to present current options to patients.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Collaborated with optometry staff to reach individual and team goals.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
Optical Technician
Dominion Eye Center
Danville, VA
06.1998 - 06.2006
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Education
George Washington High School
Danville, VA06.1986
Skills
- Detailed Instruction
- Patient Interviews
- Glasses Fitting
- Instructing Patients
- Active Listening
- Reading Comprehension
- Clinical Documentation
- Patient Medical Histories
- Indirect Patient Care
- Frame Alignment
- Complex Problem-Solving
- Eyeglass Prescriptions
- Self-Driven and Motivated
- File and Account Updates
- Patient Record Analysis
- Answering Questions
- Conducting Fittings
- Office Supplies and Inventory
- Effective Working Relationships
- Examination Scheduling
- Corrective Actions
- Cash Register Operations
- Team Goals
- Project Requirements
- Customer Retention
- Administrative Duties
- Insurance Form Processing
- Customer Relationships
- Merchandise Sales
- Basic Repairs
- Patient Engagement
- Customer Inquiries
- Information Processing
Timeline
Optical Technician
Atlantic Vision Partners
09.2014 - Current
Optical Technician
Piedmont Regional Eye Center
07.2006 - 09.2015
Optical Technician
Dominion Eye Center
06.1998 - 06.2006
George Washington High School