Shauna Couch

Work History

Legend Coastal

04.2022 - Current

Experience with Shopify and B2B.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Engaged with customers to build rapport and loyalty.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Increased sales revenue through the development and implementation of innovative merchandising strategies.

Swiss Post Solutions

09.2021 - 03.2022

Lift/push/pull boxes, carts of documents that weigh up to 50ibs.
Experience with computer skills: Basic data entry, research work as needed.
Experience and well with reading hand-written file numbers/letters.
Process high volumes of financial documents for storage or revival.
Expected to meet deadlines/production requirements of assigned responsibilities/tasks.
Experience with filing documents, prepping into boxes with correct labels to ensure it's prepped for review to be shipped off to correct location.
Work in a team-oriented with individual tasks in a document production warehouse enviorment.

Forever 21

10.2020 - 10.2021

Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
Showed understanding of customer's personal style and preferences when offering product advice.
Achieved and exceeded sales goals in line with prescribed selling strategy.
Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Completed floorsets, filled floor and rang up customers.
Communicated product information with confidence and educated consumers about company.
Worked fitting room, assisted customers with any sizing or products available in store or online to ensure their satisfaction of merchandise.
Engaged in welcoming customers online or communicating through the phone with any questions, help, or information.
Executed transactions through the register, assisting customers with checking out, returns/exchanges, promoting our rewards program(credit cards), signing up any emails to increase the satisfaction of saving and experience.

The Loop Handcrafted Churros

02.2019 - 10.2020

Received orders from customers and input into order management system.
Prepared food orders to support waitstaff and other team members.
Distributed food during busy peak periods to drive customer satisfaction.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Sanitized diner area, Back counter, restocked counter utensils supplies, and restroom toiletries.
Opened the store: prepared and restocked food for servicing. ensured digital menu was on, music turned on and diner area is fully presented in a clean, welcoming enviroment for customers.
Closed the store; sealed toppings back into containers, sealed prepped glaze back into containers, turned off any running power(menu, music, ice cream machine, glaze warmer, lights)