Shauna Leighton
Lakeland,FL
Summary
Polite and professional Customer Service Representative who is successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Call Center Agent
Polk County Clerk of Courts
Bartow, FL
03.2024 - Current
- Answer incoming calls for Polk County Clerk of Courts.
- Process payments for traffic tickets.
- Confirm if customer is eligible for traffic school.
- Clear Drivers License in CCIS
- Process reinstatement fee.
- Transfer customers to the appropriate departments.
- Inform customers court dates and basic information.
Senior Clerk
Okeechobee Correctional Institution
Okeechobee, FL
10.2021 - 09.2022
- Answer phones
- Sort and file confidential paperwork.
- Prepare transport orders for inmates.
- Keep record of new gains and transfers.
- Prepare documents for inmates whom are going out to court.
- Clean and prepare inmate's classification files.
- Perform file audits.
- Conduct out to court status checks.
- Assist the staff cafeteria with inventory audits and ensure the inmate is doing his job as a staff canteen operator.
- Prepare and pack retention files and paperwork
- Order and pick up supplies from the warehouse
- Type and prepare then print the call out in Microsoft Excel then Email it in Microsoft Outlook.
- Assist other employees / departments with whatever they need help with.
Crew Member
Dunkin' Donuts
Okeechobee, FL
02.2021 - 07.2022
- Greet Customers
- Take orders
- Make drinks and food based on customers request
- Clean
- Stock and down stock
- Open the store on Sundays and count the drawers and deposit for the manager
Assistant Store Manager
Family Dollar
Okeechobee, FL
10.2020 - 02.2021
- Open and close store
- Count the safe
- Verify & process store deposits
- Set the alarm to the store
- Provide excellent customer service
- Greet customers
- Operate cash register
- Reset shelves
- Work truck
- Stock shelves
- Count drawers
- Clean the store
- Recover all aisles
- Make sure every task from corporate is completed on time
Receptionist
Okeechobee Health Care Facility
Okeechobee, FL
06.2020 - 06.2020
- Answer every phone call in a positive manner.
- Input residents vital signs into their online chart.
- Review the residents bed number & transfer to the appropriate person.
- Print a report with the most up to date information.
- Assist staff members with whatever they need help with.
- Resolve every phone call & ensure their questions are answered.
CLERK TYPIST SPECIALIST
Okeechobee Correctional Institution
Okeechobee, FL
06.2018 - 05.2020
- Independently receives and organizes documents to be filed.
- Independently reviews and types letters and documents and coordinates scheduling of appointments.
- Independently performs assigned tasks to promote administrative support to management in processing mail, typing, data entry and providing customer service in a variety of areas.
CASHIER / CUSTOMER SERVICE ASSOCIATE
Walgreens
Okeechobee, FL
06.2017 - 06.2018
- Greet customers in a warm and friendly manner.
- Assist customers by providing information and resolving their complaints.
- Change prices and hang sale tags.
- Answer phone calls and aid.
- Check customers out.
- Process refunds.
- Stock the aisles and coolers.
- Clean the store.
CUSTOMER SALES AND SERVICE REPRESENTATIVE
Sykes Enterprises Inc
Lakeland, FL
08.2013 - 09.2014
- Answer every phone call in a positive manner.
- Review the customers phone bill.
- Apply adjustments and credit their accounts when necessary.
- Thoroughly notate each individual account.
- Resolve every issue on every phone call.
Education
High School Diploma -
Tenoroc High School
Lakeland, FL 08.2009 - 05.2013
Skills
Problem-solving skills
Customer communications
Fast Typer
Typing speed
Training and mentoring
Resolving issues
Data entry
Answering questions
Microsoft Office Expertise
Documentation and reporting
Gathering information
Payment processing
Account updating
Customer service
Verbal and written communication
Timeline
Call Center Agent
Polk County Clerk of Courts
03.2024 - Current
Senior Clerk
Okeechobee Correctional Institution
10.2021 - 09.2022
Crew Member
Dunkin' Donuts
02.2021 - 07.2022
Assistant Store Manager
Family Dollar
10.2020 - 02.2021
Receptionist
Okeechobee Health Care Facility
06.2020 - 06.2020
CLERK TYPIST SPECIALIST
Okeechobee Correctional Institution
06.2018 - 05.2020
CASHIER / CUSTOMER SERVICE ASSOCIATE
Walgreens
06.2017 - 06.2018
CUSTOMER SALES AND SERVICE REPRESENTATIVE
Sykes Enterprises Inc
08.2013 - 09.2014
High School Diploma -
Tenoroc High School
08.2009 - 05.2013