Shauna Lidge
New York,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Park Lane Hotel
10.2023 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Submit reports of daily surveillance activity and important occurrences
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Security Guard
Allied Universal
02.2022 - 09.2023
- Secure premises and personnel by patrolling property
- Prevents losses and damage by reporting irregularities
- Informing violators of policy and procedures and restraining trespassers
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Recreational Therapy Assistant
Upper East Side Rehabilitation and Nursing Center
03.2021 - 02.2022
- Engage patients in therapeutic activities such as exercise, games, and community outings
- Assist patients with developing social skills needed to become or remain independent
- Singing for residents to enjoy and participate
- Sing Karaoke with Residents
- Engage and Initiate Games, Activities and Arts and Crafts
- Responsible for completing initial, quarterly, and annual assessments for patients
- Admissions and Discharge Interviews and Surveys.
Personal Shopper
FreshDirect
04.2020 - 03.2021
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Safe Food Practices specific to the department
- Advised clients on clothing alterations for perfect fit, working closely with tailors to achieve desired results.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Processing (picking + scanning + packing)
Security Guard
Integrated Security Services
01.2018 - 03.2020
- Inspecting buildings and access points
- Prevents losses and damage by reporting irregularities
- Informing violators of policy and procedures and restraining trespassers
- Monitor children inside of a school
- Monitor and patrol the hallways within the school
- Make sure children and staff are social distancing
Education
High school diploma or GED -
Penn Foster
06.2017
Skills
- Computer and Internet Savvy
- Excellent communication skills
- BLS Certification
- Home Care
- Recreational Therapy
- Security
- Surveillance
- Developmental Disabilities Experience
- Meal Preparation
- Dementia Care
- Caregiving
- Direct Support
- Customer service
Certification
- First Aid Certification
- CPR Certification
- BLS Certification
Assessments
- Work style: Reliability, Proficient, 07/01/21
- Security guard skills, Proficient, 10/01/21
- Work style: Professionalism, Proficient, 08/01/21
- Work motivation, Proficient, 09/01/21
Timeline
Guest Service Representative
Park Lane Hotel
10.2023 - Current
Security Guard
Allied Universal
02.2022 - 09.2023
Recreational Therapy Assistant
Upper East Side Rehabilitation and Nursing Center
03.2021 - 02.2022
Personal Shopper
FreshDirect
04.2020 - 03.2021
Security Guard
Integrated Security Services
01.2018 - 03.2020
High school diploma or GED -
Penn Foster
- First Aid Certification
- CPR Certification
- BLS Certification
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