Tyanne Hampton
Charlotte,NC
Summary
Dynamic customer service professional with over five years of experience in delivering exceptional service, resolving conflicts, and supporting clients in high-pressure environments. Recognized for maintaining composure under stress, exercising sound judgment, and fostering positive relationships with individuals from diverse backgrounds. Quick to adapt to new procedures and technologies, committed to safety, teamwork, and outstanding customer care. Eager to leverage strong interpersonal skills and a hospitality-driven mindset as a Flight Attendant with United Airlines.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Guest Service Representative
Novant Healthcare- Presbyterian Medical Center
02.2026 - Current
- Assisted patients family with check-in and check-out processes to enhance workflow efficiency.
- Provided accurate information regarding services, procedures, and next steps to improve patient satisfaction.
- Collaborated with healthcare providers to ensure timely communication and address patient needs effectively.
- Managed appointment scheduling and coordinated follow-up calls to streamline patient care processes.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Barista/Customer Service Lead
Starbucks
10.2023 - Current
- Delivered exceptional customer experiences in a fast-paced environment, building rapport with a diverse clientele.
- Managed cash handling, POS transactions, and accurate order processing.
- Trained and supported new team members, maintaining efficiency and quality standards.
- Coordinated daily operations, including inventory management and workflow organization.
- Delivered exceptional customer service in fast-paced environment, ensuring a positive experience for all patrons.
Social Media Manager
Mean Mug Coffee Company
01.2022 - 10.2023
- Engaged with customers professionally, responding to inquiries and feedback.
- Organized content and campaigns, ensuring accuracy and timely delivery.
- Coordinated with team members to support smooth operations and promotions.
- Developed strategies to enhance customer experience and satisfaction.
- Directed weekly content campaigns across 4 platforms over 18 months, employing effective communication to improve brand sentiment scores by 22% and
Bank Teller/Entry Level Relationship Banker
Capital One Bank
07.2017 - 11.2019
- Accurately processed transactions and handled sensitive financial information.
- Entered customer data and maintained detailed records with precision.
- Assisted clients with inquiries and problem-solving, building trust and rapport.
- Supported daily operations by balancing cash drawers and reconciling accounts.
- Educated clients on account features, policies, and procedures.
- Collaborated with team members to ensure efficient and smooth workflows.
- Processed customer transactions accurately, ensuring compliance with banking policies and procedures.
Education
Some College - General Studies
Mohawk Valley Community College
Utica, NY12-2019
Diploma - General Studies
Thurgood Marshall Academy For Learning And Social Change
New York, NY08-2018
Skills
- Building positive customer relationships
- Resolving challenges with professionalism
- Multitasking in fast-paced environments
- Accurate data entry & payment handling
- Fast learner & tech-savvy
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Time management
- Calm under pressure
- Verbal communication
Certification
ServSafe Certified Food Protection Manager | Valid through 02/2028
Accomplishments
• Supported patients and their families through more than 2,500 surgical visits in a fast-paced surgical waiting room environment, providing updates, guidance, and exceptional customer service during high-stress situations.
• Received two patient-submitted Wambi recognitions for delivering compassionate service and creating positive experiences for patients and families.
• Managed multiple priorities while serving an average of 25 surgical patients daily, ensuring accurate communication, confidentiality, and a welcoming environment for patients and visitors.
• Built rapport with diverse patients, families, and healthcare professionals by demonstrating empathy, professionalism, and strong problem-solving skills.
Timeline
Guest Service Representative
Novant Healthcare- Presbyterian Medical Center
02.2026 - Current
Barista/Customer Service Lead
Starbucks
10.2023 - Current
Social Media Manager
Mean Mug Coffee Company
01.2022 - 10.2023
Bank Teller/Entry Level Relationship Banker
Capital One Bank
07.2017 - 11.2019
Some College - General Studies
Mohawk Valley Community College
Diploma - General Studies
Thurgood Marshall Academy For Learning And Social Change