Sesho Phafong
Wichita,KS
Summary
I consider myself a results-driven professional focused on delivering exceptional support for clients needs as well as my teams. I have worked with many clients and team members as a group and one on one. Therefore, I am confident in my skills of communication and connection with others. In addition, my abilities to listen, take notes, quickly learn and to take action are qualities that make me a valuable worker.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Target
10.2021 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
ULTA BEAUTY ADVISOR
ULTA BEAUTY SALONS
10.2018 - 10.2021
- Listening to clients to explore their needs and wants
- Demonstrating full store expertise on merchandise locations and product knowledge
- Showing clients application methods
- Inviting guest back.
MAC ARTIST
DILLARDS TOWNE EAST
03.2014 - 10.2018
- Trained and educated artist on effective sales and cross-selling techniques
- Seated clients down to assist with product selection for individual client needs and application methods.
- Facilitated workshops for aspiring artists, fostering a supportive learning environment and strengthening technical skills.
Education
No Degree - Pre-Dental Hygiene
Wichita State University
Wichita, KS05.2027
HIGHSCHOOL DIPLOMA -
DERBY HIGH SCHOOL
05.2013
Skills
- Building Customer Relationships
- High-Energy Attitude
- Issue Resolution
- Detail Oriented
- Active listening
- Problem-solving abilities
- Adaptability
- Maintaining Store Organization
- Time Management
- Data Entry
- Computer Skills
Additional Information
I have spent much of my time volunteering and serving the community. I have volunteered at places such as The Lord's Dinner, our Sedgwick County Zoo and more.
Languages
Laotian
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Service Representative
Target
10.2021 - Current
ULTA BEAUTY ADVISOR
ULTA BEAUTY SALONS
10.2018 - 10.2021
MAC ARTIST
DILLARDS TOWNE EAST
03.2014 - 10.2018
No Degree - Pre-Dental Hygiene
Wichita State University
HIGHSCHOOL DIPLOMA -
DERBY HIGH SCHOOL
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