Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Max Casper

Laguna Niguel,CA

Summary

Customer-focused professional with a background in service operations, data handling, and documentation. Recognized for exceptional attention to detail, problem-solving abilities, and strong communication skills. Proficient in data systems management, resolving service-related issues, and fostering interdepartmental collaboration to optimize efficiency and accuracy. Seeking to apply analytical expertise and service experience to drive success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Marriott International
Newport Beach, CA
04.2022 - Current
  • Handled high volumes of customer interactions, utilizing communication and problem-solving skills to address a variety of inquiries and complaints.
  • Maintained detailed records of guest interactions to support efficient follow-up and service continuity.
  • Collaborated across departments to streamline service processes and provide accurate, helpful responses, increasing overall guest satisfaction.
  • Delivered exceptional service consistently, recognized with the Forbes Exceptional Service Award for contributing to a positive guest experience.

Facility Operations Team Member

Lifetime Athletic Club
Laguna Niguel, CA
09.2021 - 04.2022
  • Monitored and documented operational and maintenance activities to ensure a safe and efficient facility environment.
  • Responded to member inquiries, handling questions about services and policies, and coordinating with maintenance teams to address equipment needs.
  • Managed data on facility usage and maintenance activities, helping to streamline preventive maintenance schedules.

Production Manager

Source Kings
Irvine, CA
03.2020 - 10.2021
  • Utilized Excel to track inventory and organize shipments, reducing errors and improving process transparency.
  • Documented and maintained clear records of product information and order status, ensuring compliance with quality standards.
  • Communicated effectively with team members to coordinate large shipments, assisting with project organization and timeline management.

Field Representative Intern

Keller Williams Realty
Newport Beach, CA
06.2021 - 09.2021
  • Conducted a high volume of cold calls weekly, building foundational skills in persistence and lead generation.
  • Assisted in scheduling and calendar management for the CEO, helping organize meetings and maintain an efficient workflow.
  • Documented lead responses and organized contact information for future outreach, supporting a streamlined approach to client relations.

Commercial Real Estate Intern

Ccprealestate
Newport Beach, CA
06.2018 - 09.2018
  • Analyzed comparative property data to support market analysis and determine competitive pricing strategies.
  • Organized and maintained sensitive client data in a secure system, building familiarity with data management and confidentiality practices.

Education

Bachelor's degree - Business Administration

San Diego State University
05.2023

Skills

  • Data Handling and Documentation: Proficient in Excel for data tracking and analysis, with experience organizing, managing, and documenting high-volume customer and inventory information
  • Detail-Oriented Problem Solver: Skilled in identifying and resolving service issues, with a systematic approach to preventing recurring issues and enhancing operational efficiency
  • Customer and Account Management: Experience managing customer relationships, addressing inquiries, and providing accurate information, creating a foundation for financial or revenue cycle roles
  • Communication and Collaboration: Strong verbal and written communication skills for clear documentation and coordination with teams to resolve customer concerns
  • Service Operations: Background in fast-paced, customer-facing roles with an emphasis on problem resolution, high accuracy, and customer satisfaction

Certification

  • Coursera | Medical Billing and Coding Fundamentals Specialization
    In progress

References

References available upon request.

Timeline

Guest Service Representative

Marriott International
04.2022 - Current

Facility Operations Team Member

Lifetime Athletic Club
09.2021 - 04.2022

Field Representative Intern

Keller Williams Realty
06.2021 - 09.2021

Production Manager

Source Kings
03.2020 - 10.2021

Commercial Real Estate Intern

Ccprealestate
06.2018 - 09.2018

Bachelor's degree - Business Administration

San Diego State University

Similar Profiles

CREATE PROFILE
Max Casper