Shauna Matthews
Riverside,California
Summary
Motivated Operations Specialist possessing excellent relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes. Highly-qualified Operations Supervisor successful at taking on routine and complex challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of increasing productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Floral Operational Specialist
Vons/Albertsons
09.2016 - 01.2024
- Manage 2 districts, 40 floral managers with coaching, training and staff development
- Successfully increases sales by motivation and knowledge
- Monitors shrink and provides classes to help improve shrink opportunities
- Ensuring that floral managers are ordering properly to increase and drive sales
- Provides weekly conference calls to inform regular updates and information to improve shrink and drive sales.
Floral Manager
Vons
06.2011 - 01.2016
- Full responsibility for department (Sales, Inventory, Shrink control and personnel)
- Develop and mentor employees to become Floral Managers
- Schematic execution, merchandising, labor scheduling, reports, audits and daily cleaning.
Education
Business Economics
Chaffey Community College
06-2023
Ruben Ayala High School
06.2008
Cerritos College (RMCP)
Norwalk, CASkills
- Performance Monitoring
- Operations Management
- Inventory Coordination
- Project Planning
- Employee Development
- Management
- Team Training
- Technology
- Production
Special Skills Qualifications
- 17 years' experience with Vons, 5 years as Floral Manager, 7 years as Operational Specialist
- Excellent organizational skills, effective prioritizing abilities, and able to meet deadlines
- Easily adaptable to diverse environments
- Exceptional customer service and communication skills
- Coaches and trains with resets, merchandising, show and tells and Grand Opening
- Coaching, training, motivating and development of Floral managers
- Consistently Driving Sales for two districts while managing shrink opportunities
- Knowledge of store computer, firm orders, shrink reports, excel, and PowerPoints
Affiliations
Volunteer Work
- Second Harvest
Languages
Sign Language
Professional
Certification
Mayflower Balloon Certification
Timeline
Floral Operational Specialist
Vons/Albertsons
09.2016 - 01.2024
Floral Manager
Vons
06.2011 - 01.2016
Business Economics
Chaffey Community College
Ruben Ayala High School
Cerritos College (RMCP)
Mayflower Balloon Certification
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