Shauna Mundy
Panera
Gadsden,AL
19
years of professional experience
Results-driven Team Leader with a proven track record in enhancing client service and team performance through effective coaching and operational efficiencies.
Dynamic professional skilled in streamlining operations and fostering collaboration. Expertise in cash handling and attention to detail, leading to improved customer satisfaction and operational efficiency.
Proactive leader known for implementing training initiatives that elevate team performance. Strong problem-solving skills and commitment to client service drive successful outcomes in fast-paced retail environments.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Work History
Team Leader
4 Years 4 Months- Led team to enhance customer service and satisfaction through proactive training initiatives.
- Streamlined operations by implementing efficient workflow processes, reducing wait times for customers.
- Mentored and developed team members, fostering a collaborative work environment and enhancing productivity.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of supplies.
- Enforced compliance with health and safety standards, maintaining a safe work environment for staff and customers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Cash Wrap Supervisor
13 Years- Supervised cash wrap operations, ensuring efficient transaction processing and customer service excellence.
- Trained and mentored staff on register systems and sales techniques to enhance team performance.
- Implemented inventory management processes, reducing discrepancies and improving stock accuracy.
- Developed scheduling strategies to optimize staff coverage during peak sales periods.
- Enhanced customer engagement through personalized service initiatives and loyalty program education.
- Led team meetings focused on performance metrics, encouraging continuous improvement among associates.
- Collaborated with upper management to refine operational procedures, increasing overall efficiency at cash wrap stations.
- Streamlined checkout process for faster transactions, leading to improved customer experience.
- Maintained a clean and organized cash wrap area, contributing to an overall positive shopping environment.
- Resolved customer issues in a timely manner, demonstrating strong problem-solving skills and professionalism.
- Operated register to process credit card, cash and debit transactions.
- Coordinated breaks and shift changes for cashiers, ensuring continuous coverage during busy periods.
- Contributed to store-wide promotional events by creating visually appealing displays that increased product visibility at the cash-wrap area.
- Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
- Processed returns per policies and assisted cashiers with complex returns.
- Collaborated with store management to develop strategies for peak periods, optimizing staff efficiency and customer service.
- Enhanced customer satisfaction by efficiently managing cash wrap operations and addressing concerns promptly.
- Reduced wait times at the cash wrap by implementing effective scheduling and task delegation strategies.
- Led employee training sessions on new software updates or procedural changes, facilitating seamless integration into daily operations at the cash wrap.
- Maintained awareness of current ads, promotions and events to plan for weekly ads.
- Managed inventory levels at the cash wrap area, maintaining adequate supplies for seamless operations.
- Provided ongoing support to team members, fostering an environment of collaboration and growth among staff.
- Prepared daily bank deposits and cash and coin orders.
- Promoted a positive work atmosphere through effective communication amongst team members while resolving disputes professionally.
- Implemented loss prevention measures, resulting in reduced instances of theft and shrinkage at the cash wrap.
- Evaluated individual cashier performance metrics regularly to provide constructive feedback aimed towards continuous improvement.
- Assisted customers with special requests or accommodations, showcasing exceptional service skills and flexibility under pressure.
- Trained new employees on cash handling procedures, ensuring accuracy and compliance with company policies.
- Ensured compliance with all company policies and federal regulations related to cash handling, contributing to the security and integrity of store operations.
- Built positive relationships with customers to increase repeat business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
Education
Retail Operations Management - Marketing Management
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Coaching and mentoring
Cash handling
Client service
Team supervision
Timeline
Team Leader
Panera
08.2021 - 12.2025Read More
Cash Wrap Supervisor
Sephora
06.2007 - 06.2020Read More
West Central Technical College
Retail Operations Management from Marketing Management
Read More