Shauna Olson
Concord,NC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
16
16
years of professional experience
Work History
Private Nanny
Jessica King
Murrieta, CA
03.2022 - 07.2024
- Encouraged developmentally appropriate language skills through conversation and activities.
- Developed an understanding of each child's individual strengths and weaknesses.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Took children on outings such as parks, library visits, sports events or educational trips.
IHSS Care Provider
IHSS Public Authority
Murrieta, CA
02.2021 - 07.2024
- Organized recreational activities to stimulate physical and mental well-being of the client.
- Responded promptly to emergency situations in accordance with established protocols.
- Attended training sessions related to home health topics or skills enhancement.
- Kept up-to-date records of services provided for billing purposes.
- Adhered strictly to all regulations concerning confidentiality of patient information.
- Developed individual care plans according to needs of the client.
- Recorded client progress notes on a regular basis.
Surrogate
Elite Women's Surrogacy
Murrieta, CA
06.2018 - 08.2019
- Attended all needed appointments.
- Invoiced all billing and verified insurance benefits.
- Administered medication with an intense schedule.
- Delivered a perfectly healthy baby girl.
Front Office Supervisor
Advanced Dermatology
Temecula, CA
03.2014 - 06.2017
- Coordinated with other departments to ensure smooth operations.
- Developed strategies to improve customer satisfaction levels.
- Handled customer complaints in a professional manner.
- Maintained accurate records of all transactions.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Performed miscellaneous job-related duties as assigned by management personnel .
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
- Maintained accurate records of all guests' bookings and payments.
- Ensured proper customer service standards were met.
Store Manager
Charlotte Russe
San Jose, CA
01.2009 - 05.2012
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
Education
Certificate in Medical Billing And Coding - Medical Billing And Coding
SJVC
Temecula, CA08-2019
Some College (No Degree) -
San Jose State University
San Jose, CA06-2010
Skills
- Behavior Modeling
- Activities Planning
- Schedule Management
- Social integration
- Files and records management
- Bill payment
- Accounts Payable
- Patient Billing
- Insurance Verification
- HIPAA Compliance
- HIPAA Compliance Certification
- Records Management
- Account Management
- Customer Service
References
References available upon request.
Timeline
Private Nanny
Jessica King
03.2022 - 07.2024
IHSS Care Provider
IHSS Public Authority
02.2021 - 07.2024
Surrogate
Elite Women's Surrogacy
06.2018 - 08.2019
Front Office Supervisor
Advanced Dermatology
03.2014 - 06.2017
Store Manager
Charlotte Russe
01.2009 - 05.2012
Certificate in Medical Billing And Coding - Medical Billing And Coding
SJVC
Some College (No Degree) -
San Jose State University
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