Shauna Schleiermacher
Livingston Manor,New York
Summary
Dynamic professional with proven expertise in customer service and critical thinking, honed at Wayne Bank. Adept at enhancing operational efficiency and fostering team collaboration. Successfully trained new hires, boosting productivity by 20%. Skilled in QuickBooks and adaptable to fast-paced environments, ensuring exceptional results and client satisfaction.
Overview
27
27
years of professional experience
Work History
Barn / Office Help
Rubin Livestock
01.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Input information for accounts receivable and accounts payable into quickbooks.
- Ride and care for numerous horses
Teller / Head Teller
Wayne Bank
07.2021 - 03.2024
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Promoted bank products and services, contributing to increased customer engagement and retention.
- Trained new tellers on operational procedures and customer service standards, fostering team development.
- Collaborated with management to identify training needs, supporting continuous staff performance improvement initiatives.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
Delivery Driver Assistant
Napa Auto Parts
04.2016 - 12.2016
- Assisted drivers in loading and unloading automotive parts for timely deliveries.
- Maintained accurate inventory records for efficient order fulfillment.
- Collaborated with team to optimize delivery routes, enhancing efficiency.
- Provided exceptional customer service during deliveries, ensuring satisfaction.
Cashier Team Lead
Tractor Supply Company
04.2015 - 04.2016
- Supervised cashier team, ensuring high standards of customer service and operational efficiency.
- Trained new cashiers on company policies, procedures, and effective sales techniques.
- Assisted in managing daily cash handling procedures, maintaining accuracy and accountability.
- Implemented process improvements that enhanced transaction speed and reduced customer wait times.
- Resolved customer inquiries and concerns promptly, fostering positive shopping experiences.
- Collaborated with management on inventory control measures to minimize stock discrepancies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Teacher Assistant
Center for Discovery
07.2010 - 12.2014
- Supported classroom activities by preparing instructional materials and resources.
- Assisted teachers in implementing individualized education plans for diverse learners.
- Facilitated small group instruction to enhance student engagement and learning outcomes.
- Monitored student progress, providing feedback to teachers on academic performance.
Teller
M & T Bank
04.2008 - 07.2010
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Managed cash handling procedures, maintaining accurate cash drawer balances throughout shifts.
- Assisted customers in account inquiries, providing exceptional service to enhance customer satisfaction.
- Trained new tellers on operational procedures and best practices for effective performance.
- Resolved customer issues promptly, fostering positive relationships and loyalty among clientele.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Teller / Head Teller
Jeff Bank
10.1999 - 04.2008
- Implemented process improvements that streamlined transaction handling and reduced wait times for customers.
- Resolved customer complaints effectively, enhancing overall branch reputation and client trust.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Fostered positive banking experience, helping customers with account management and service selection.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Trained new hires on customer service policies and procedures.
- Supervised daily operations of teller line, ensuring compliance with banking regulations and policies.
- Managed cash handling procedures, maintaining accuracy in balancing cash drawers and vaults.
- Conducted regular audits of teller transactions, ensuring adherence to security protocols and risk management practices.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
Education
High School Diploma -
Roscoe Central School
Roscoe, NY06.1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Teller / Head Teller
Wayne Bank
07.2021 - 03.2024
Barn / Office Help
Rubin Livestock
01.2017 - Current
Delivery Driver Assistant
Napa Auto Parts
04.2016 - 12.2016
Cashier Team Lead
Tractor Supply Company
04.2015 - 04.2016
Teacher Assistant
Center for Discovery
07.2010 - 12.2014
Teller
M & T Bank
04.2008 - 07.2010
Teller / Head Teller
Jeff Bank
10.1999 - 04.2008
High School Diploma -
Roscoe Central School