Shauna Sinkavitch
Sterling,VA
Summary
Customer-focused Front of House team member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers, and present and sell menu options. Committed to establishing strong connections with diners to elevate the dining experience.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Volunteer
Lynchburg Korean Church
Lynchburg, VA
09.2024 - Current
- Assisted in organizing community events from preparation to setup and breakdown.
- Offered support and assistance to community members.
- Helped maintain church facilities, contributing to regular cleaning and general upkeep.
- Enhanced efficiency of operations.
Front of House Team Member
Chick-fil-A
Chantilly, VA
07.2022 - Current
- Enhanced guest experiences by maintaining warm interactions and courteous assistance.
- Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
- Supported guests requiring specific accommodations, fostering inclusivity.
- Maintained a professional attitude while working under pressure during peak hours.
- Ensured compliance with health safety regulations in the restaurant setting.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Guided new employees on correct front-of-house procedures.
- Upheld company standards and values, representing the brand positively.
Education
Bachelor of Science - Social Work
Liberty University
Lynchburg, VA 08.2023 - 05.2027
Skills
- Communication skills
- Active listening
- Customer service
- Customer relationship management
- Team collaboration
- Staff training
- Order processing
- Time management
- Work under pressure
- Professionalism
Languages
Korean
Professional
Spanish
Elementary
Extracurricular Activities
- Performed in Middle School and High School orchestra ensembles from 2016 to 2023, developing strong teamwork, musical proficiency, and discipline while contributing to collaborative performances and enhancing technical skills.
Timeline
Volunteer
Lynchburg Korean Church
09.2024 - Current
Bachelor of Science - Social Work
Liberty University
08.2023 - 05.2027
Front of House Team Member
Chick-fil-A
07.2022 - Current
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