SHAUNA SOPLIN

• Facilitated communication between clients and service providers to ensure continuity of care.
• Led regular client meetings to assess and adjust goals and progress.
• Connected clients with community resources and programs.
• Coordinated client assessments to identify needs and develop tailored service plans.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Managed over 55+ cases simultaneously.

• Managed caseload of clients, delivering support and resources to enhance well-being
• Conducted assessments and developed personalized care plans with healthcare professionals to address client needs
• Maintained accurate documentation and facilitated communication with clients and team members
• Conducted regular follow-ups to evaluate satisfaction and effectiveness of services provided.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Managed a case load of 40 clients.

.Coordinated scheduling for Interventional Radiology surgeries, enhancing resource use and reducing patient wait times

• Communicated with medical staff, patients, and families to ensure understanding of procedures and preparations, fostering a supportive environment
• Maintained accurate records and managed appointments, ensuring seamless operations in a fast-paced environment
• Collaborated with team members to address scheduling conflicts and improve patient flow.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed approximately 50 incoming calls, emails, and faxes per day.

• cum laude graduate
• Capstone Project