Shauna Stephan
CSC Floors
Austin,TX
19
years of professional experience
Results-driven professional with a background in sales, marketing, and regional leadership. Known for building strong client relationships, mentoring territory managers, and turning operational opportunities into measurable growth.
Work History
Austin Regional Manager
9 Years 7 Months- Directed regional branch operations, aligning sales, service, and installation teams with business goals.
- Developed territory plans to expand sales and strengthen client relationships.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Boosted brand growth by devising strategic network and marketing tactics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and mentored multiple territory managers on sales and product knowledge, customer service, and operational standards.
Licensed Realtor
3 Years 8 MonthsOnline Marketing and Sales Support
5 Years 8 Months- Supported online design team by addressing real-time issues to enhance project outcomes.
- Collaborated with merchandising teams to execute promotions and initiatives that engaged customers.
- Created audit forms for the online audit teams.
- Assisted online chat sales team by facilitating communication and resolving customer inquiries.
- Mentored Retail Merchandising and Retail Readiness teams
- Supported the acquisition teams by increasing close rate and margin.
Education
No Degree - Marine Biology - Marine Transportation
- Corps of Cadets
- USCG Certifications
BBA - Marketing And Management
- Professional Development: American Marketing Association, Small Business Administration partner
Skills
Goal alignment
Client relationship management
Territory development
Employee training
Sales forecasting
Attention to detail
Process optimization
Time optimization
Design Consultation
Timeline
Austin Regional Manager
CSC Floors
03.2017 - CurrentRead More
Licensed Realtor
Keller Williams Realty
07.2013 - 03.2017Read More
Online Marketing and Sales Support
Dell Technologies
06.2007 - 02.2013Read More
Texas A&M University, Galveston
No Degree from Marine Biology - Marine Transportation
Read More
University of Houston-Clear Lake
BBA from Marketing And Management
Read More
Top Sales 2019, 2021, 2022, 2023, 2024, 2025
Highest company sales volume.
Top Closer 2018, 2020, 2022, 2023, 2024
Highest company closing ratio
Rep of the Quarter Q2 FY09 - Dell
Revenue, Margin, Services & Percent Financed