LEON POPE
AIKEN,SC
Summary
Influential, confident Motivational Leader with 20+ years of leadership and consultive service experience. Forward-thinking with the ability to drive team and client relationships and while taking on multidisciplinary roles. Organized and timely in collaborating with team members, and executive management in achieving all milestones through a project’s lifecycle. Out-of-the-box thinker committed to driving client growth, retention rates, sales goals and operational efficiency.
Overview
34
34
years of professional experience
Work History
General Manager
Leslie’s
Augusta, GA
04.2018 - Current
- Oversee store performance to ensure sales plans, operating procedures, merchandising and customer service standards are exceeded.
- Interview and hire proficient staff, ensure all training is completed, developed and understood.
- Delivered first-class customer service that formed positive and long-lasting relationships.
- Enhanced negotiation and problem-solving skills.
- Primary subject matter expert within store.
- Achieving key project milestones independently and in conjunction with expert coordination with other managers and team members.
- Primary point of contact for all escalations.
Aiken County School District
01.1992 - 01.2018
- Volunteered as a mentor to several new associates.
- Set and facilitate student athlete academic and athletic goals.
- Recognized each year as a top performer and mentor.
- Implement athletic program practices to increase and retain top performers.
- Utilized advanced technical proficiency to better assist clients with running reports within ADP Reporting.
- Increased customer satisfaction rating by ensuring that customer requirements were well-defined from the beginning of the project lifecycle.
Education
Associate of Arts - Human Services
Aiken Technical College
2276 Jefferson Davis HWY, Granitville, South Carol07-2003
Skills
- Customer-Focused
- Project Management
- Clear Communication
- Relationship Building
- Strategic Planning
- Growth Mindset
- Complex Problem-Solving
- Motivational Leader
- Customer Satisfaction
- Highly Motivated
- Client Advocacy
- Persuasive Communicator
- Goal Alignment
- Fast Learner
- Cross-Functional Collaboration
- Microsoft Word
- Microsoft Excel
- Word Perfect
- Meridian Phone Systems
- Water Testing
Websites
Trainings & Additional Education
- The Art of Consultative Skills – Developing Stronger Relationships
- The Art of Critical Thinking
- The Power of Positive Messaging
Timeline
General Manager
Leslie’s
04.2018 - Current
Aiken County School District
01.1992 - 01.2018
Associate of Arts - Human Services
Aiken Technical College