Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
General ManagerAssistant Manager/Service ConsultantWork Type
Full TimeLocation Preference
On-SiteLocation: Grayslake, IL
Open to relocation: Yes
Open To Work
CHRISTOPHER CALDRON
General Manager
Grayslake,IL
Work Preference
Summary
Dedicated Customer Service Representative with over 40 years of experience in driving customer satisfaction and supporting sales functions in fast-paced, high-volume environments. Proven ability to communicate effectively and build strong relationships with senior management, peers, and clients while upholding the highest standards of professional integrity. Consistently demonstrates a commitment to enhancing customer experiences and contributing to overall company success through proactive problem-solving and a results-oriented approach. Recognized for fostering a collaborative atmosphere that encourages teamwork and enhances service delivery.
Overview
40
40
years of professional experience
1
1
Master Automotive Technician Certificate
1
1
ASE C1 Service Consulting
Work History
General Manager
Sunset Tire & Automotive
Lake Bluff, IL
09.2013 - Current
- Overseeing business operations, by planning, leading, organizing; and controlling operations to achieve company and personal goals.
- Monitors invoice billing activities to ensure profit margins and sales accuracy.
- Manage and maintain loaner car fleet.
- Procurement of parts acquisition to repair vehicles and maintain shop equipment.
- Assessing Employee Performance Reviews.
- Budget acquisitioning - equipment data research for new purchasing.
- Assist in development of company operation, SOP – standard operating procedure, and OSHA approved safe work practices.
Service Advisor
Chevrolet Exchange
Lake Bluff, IL
12.2012 - 06.2013
- Updated customer orders from start to finish in an accurate and timely manner.
- Delegation of workloads.
- Responsible for processing factory warranty claims, new, and used car inspections.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Met all customer call guidelines including service levels, handle time and productivity.
- Effective liaison between customers and internal departments.
Assistant Manager/Service Consultant
D Wells Auto Service
Gurnee, IL
05.2004 - 12.2012
- Responsible for promoting shop services and sales, write and verify accurate repair orders, inform customers of the needs, and scheduled maintenance.
- Ensure customer services are performed correctly, fulfilled all supervisory duties when Store Manager was on vacation.
- Build strong client relationships and provided high value-adding services, resulting in increased sales.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Processed Fleet and National accounts.
Service Manager
Grismer Auto Service Centers
Dayton, OH
01.2001 - 04.2004
- Updated customer orders from start to finish in an accurate and timely manner.
- Cross-trained and backed up other customer service managers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Managed work flow to exceed quality service goals.
- Hired, and trained new employees.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
Service Manager
Tidewater Enterprise
Virginia Beach, VA
06.1997 - 12.2000
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed daily scheduling, ensuring prompt service and Demonstrated proficiency in telephone, email, fax and front-desk reception within high-volume environment.
- Responsible for handling customer account inquiries, accurately, ensured that customers were satisfied with company products and services by follow-up calls.
- Managed cash, check, credit and automatic debit card transactions with 100% accuracy.
- Leadership supported operational effectiveness by overseeing quality control, and inventory management.
- Assisted operations manager, includes being a floating manager for troubled stores, or new store openings.
Service Dispatch Manager
Jennings Chevrolet
Glenview, IL
03.1996 - 06.1997
- Responsible for shop performance, including delegation of workloads, and booking repair orders.
- Supervision of fifteen team members, along with technical assistance when necessary.
- Cross-trained and backed up other customer service managers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Facilitated inter-departmental communication to effectively provide customer support.
- Directly impacted the dealership mission of "Fixed right the first time" and “Ready when promised” to customers and Chevrolet Motor Division, Technical productivity was 95% ending 3/97 with a CSI rating of 3.46, and combined book hours in excess of 3000.
Education
Associate of Applied Science - Auto/Diesel Technology
Lincoln Technical Institute
Norridge, IL01-1990
Diesel Mechanic
Marine Corps Institute
Quantico, VA01-1986
High School Diploma - Business Marketing
Midwest City High School
Midwest City, OK01-1985
Skills
- Exceptional interpersonal communication
- Deadline-oriented
- Efficient multi-tasker
- Staff training/development
- Conflict resolution
- Customer-focused
- Cash flow management
- Adherence to high customer service standards
- Strategic sales
- Contemporary management techniques
- Telephone inquiries specialist
- Mediation
- National accounts procurement
- Employee motivation
- Logistics management
- Inventory management
- Staff management
- Decision-making
- Team leadership
- Schedule management
- Strategic planning
- Customer service
- Financial management
- Goal setting
- Business development
- Performance evaluations
- KPI tracking
- Delegation
- Problem-solving
- Client relations
- Work flow planning
- Invoice processing
- Negotiation
- Patience and empathy
- Work ethic and integrity
- Customer assistance
- Time management skills
- Cash handling
- Honest and dependable
- Operations management
- Staff development
- Business analysis
Accomplishments
- Lincoln Technical Institute: Attendance Award, Instructors Achievement Award - (3.9) GPA
- United States Marine Corps: Good Conduct Medal, Meritorious Unit Commendation Medal, Meritorious Mast, Physical Achievement Award, and Honorable Discharge
Certification
- ASE - Recertified Master Technician
- ASE – C1 Service Consultant
Timeline
General Manager
Sunset Tire & Automotive
09.2013 - Current
Service Advisor
Chevrolet Exchange
12.2012 - 06.2013
Assistant Manager/Service Consultant
D Wells Auto Service
05.2004 - 12.2012
Service Manager
Grismer Auto Service Centers
01.2001 - 04.2004
Service Manager
Tidewater Enterprise
06.1997 - 12.2000
Service Dispatch Manager
Jennings Chevrolet
03.1996 - 06.1997
Diesel Mechanic
Marine Corps Institute
High School Diploma - Business Marketing
Midwest City High School
Associate of Applied Science - Auto/Diesel Technology
Lincoln Technical Institute
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
SPECIALIZED FIELD TRAINING
- Marine Corps Institute - Personal Finance, Math for Marines, and Marine NCO
- JIM Lender - Advanced Drivability Seminar
- S-4 Management Control - Getting the Most of Your Employees
- Sun Electronic - Fuel System Troubleshooting and Diagnosis
- Delco School - GM Trouble Shooting and Diagnosis
- Delco Pro Service - GM Video Training Program
- Chevrolet Service Seminar - Customer Service Strategy and Shop Management
- Snap On Training - Hands On Diagnosis and Repair of Intermittent Faults
- Bridgestone Procert - Product Line, Product Technology, and Professional Selling Technology
- Bridgestone Procert - Vehicle Applications, Sales Programs, and Run Flat Technology
- Bridgestone - UNI-T, UNI-T AQ II Technical Session, and Turanza /Affinity LH30 Drive / Learn
- Goodyear - Technical Product Knowledge
- General Motors, GM Global Connect - Completed 22 courses
- ADP/Wins Computer Program - Booking and Management