Experienced Server/Waitress with over 10 years of experience in Customer Service within the Well established restaurant industry. Recognized and dedicated to providing highest-quality service and meaningful experiences for customers. Insuring their return and their affiliates. Reliable to service operations with customers, staff and management in versatile situations providing positive communication and conflict resolution skills. Pays quick and efficient attention to details and accuracy. Knowledge of Office management & communications, merchandising, accounts payable, purchase orders, data entry, POS systems, cash & registry systems.
Hi, I’m
Shauna Williams
Livermore,CA
Summary
Overview
13
years of professional experience
Work History
Copper SkilletDublin, CA
Lead Server
10.2016 - 06.2022
Job overview
- Numerous satisfied regular customers
- Responsible for opening and closing restaurant.
- Responsible for input & paying out daily tips.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Kept register accurate through correct billing, payment processing and cash management practices
Railroad CaféLivermore, CA
Server / Waitress
01.2016 - Jul2016
Job overview
- Greeted and seated Customers with welcoming smile and conversation
- Took Customers drink and food orders
- Served Customers and took care of their needs throughout their stay
- Daily side work, cleaning and closing procedures
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Cultivated warm relationships with regular customers
Arco, AM/PMLivermore, CA
Cashier /Retail Sales Associate
01.2015 - 01.2016
Job overview
- Responsible for 100+ satisfied customers daily at the cash register, in person and on the phone
- Fill and maintain propane tanks
- Sell Winning Lottery Tickets
- Receive, stock and display merchandise in the store including freezer and cooler
- Maintain the store's appearance by cleaning all areas.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated POS terminals and cash drawer balancing.
Alden Lane NurseryLivermore, CA
Cashier/Accessories Sales Associate
01.2014 - 01.2015
Job overview
- Responsible for 100+ satisfied customers daily at the cash register, in person and on the phone
- Managed all plant care pamphlets for customers to have quick and accurate plant care knowledge
- Wrote, calculated and maintained purchase orders in the Accessories Department
- Received, priced, stocked and displayed plants and accessories in the Garden/Nursery & Store
- Custom planted & wrapped gifts, plants and accessories for customers
- Offered assistance to all departments within the Garden Center Nursery.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Las Positas CollegeLivermore, CA
CalWORKs Assistant
01.2000 - 01.2005
Job overview
- Counseled students personally & academically emphasizing CalWORKs Program
- Acted as CalWORKs Coordinator for 3 months during transfer of Coordinators
- Managed all accounts payable for Childcare Expenses, including Livermore Parks & Recreation Activities
- Responsible for office equipment; preventative maintenance, troubleshooting, and keeping supplies stocked
- Managed daily office procedures by receiving, forwarding & distributing communications via mail, e-mail, phone and fax
- Planned and coordinated CalWORKs Events including Workshops, Christmas & End of Year Parties.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Education
Las Positas College
Associate Degree from Liberal Arts
University Overview
- With Honors
Certified: ServSafe Alcohol, California
08.2022
University Overview
Certified: Food Handlers, California
10.2021
University Overview
Skills
- Excellent Customer Service
- Positive and Friendly Attitude
- Verbal and Written Communication
- Attention to Detail
- Servsafe Alcohol & Food Handlers Cert
- Guest Satisfaction
- High-Volume Dining
- Thorough & Efficient
- Establishing and Maintaining Customer Relationships
- Team Player
- Order Accuracy and Delivery
- Business & Management Skills
Timeline
Lead Server
Copper Skillet
10.2016 - 06.2022
Server / Waitress
Railroad Café
01.2016 - Jul2016
Cashier /Retail Sales Associate
Arco, AM/PM
01.2015 - 01.2016
Cashier/Accessories Sales Associate
Alden Lane Nursery
01.2014 - 01.2015
CalWORKs Assistant
Las Positas College
01.2000 - 01.2005
Las Positas College
Associate Degree from Liberal Arts
Certified: ServSafe Alcohol, California
Certified: Food Handlers, California
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