Aleen Androyna
Martinez,California
Summary
- At Copper Skillet Courtyard, I excelled in a fast-paced environment, leveraging exceptional customer service and hospitality expertise to enhance guest experiences, while keeping a clean and safe work environment. Skilled in POS systems and adept at multitasking, I significantly contributed to efficient operations and customer satisfaction. My ability to resolve complaints and mentor new hires underscores my leadership and dedication to excellence.
Overview
20
20
years of professional experience
Work History
Server
Copper Skillet Courtyard
12.2004 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate Degree - Surgical Technology
Contra Costa Medical Career College
Antioch, CASkills
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Timeline
Server
Copper Skillet Courtyard
12.2004 - 09.2024
Associate Degree - Surgical Technology
Contra Costa Medical Career College
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