Shauna Young

• Improved team performance and customer satisfaction by implementing targeted training and coaching programs
• Built strong client relationships that increased customer loyalty and repeat business while attracting new customers
• Leveraged digital selling tools and clienteling platforms to engage customers and enhance the overall shopping experience
• Consistently exceeded sales and service goals through strategic customer engagement and product expertise
• Analyzed customer behavior and sales trends to inform business decisions and increase revenue opportunities
• Mentored employees into leadership roles, contributing to a robust internal talent pipeline
• Partnered with leadership to implement operational improvements that enhanced client experience

Key Achievements:

• Recognized for consistently surpassing performance expectations and driving team success
• Contributed to developing high-performing team members and future leaders

• Reduced time-to-hire by improving recruitment workflows and candidate pipeline management
• Partnered with hiring managers to define job requirements and develop effective hiring strategies
• Conducted interviews and candidate assessments to ensure high-quality hiring decisions
• Maintained accurate candidate records within ATS systems to support efficient recruitment processes
• Improved candidate experience through regular communication and engagement

• Responded to emergency alarm calls, providing immediate support and coordinating assistance for vulnerable clients
• Acted as primary point of contact, providing calm, professional communication in high-pressure situations to maintain client safety and support
• Maintained accurate, up-to-date client records, ensuring data integrity within internal systems
• Developed technical knowledge of telecare equipment, assisting with programming, maintenance, and cleaning to enhance service reliability
• Processed documentation and supported administrative workflows, contributing to streamlined operations
• Supported operations by covering shift shortages to ensure uninterrupted service delivery