Hi, I’m
Shauna Ysiano
Yucaipa,CA
Summary
Experienced with providing exceptional guest experiences in high-energy environment. Utilizes strong interpersonal skills to foster relationships and ensure customer satisfaction. Knowledge of casino operations and effective problem-solving techniques to enhance guest loyalty and retention.
Overview
19
years of professional experience
Work History
Morongo Casino
Casino Host
03.2006 - 11.2024
Job overview
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.
- Serviced VIP guests during special events both on and off property.
- Coordinated hotel accommodations, limousine services, room amenities, and recreational reservations to enhance the experience of VIP/Hosted guests.
- Drove quarterly increases in casino revenue by fostering strong relationships with high-value patrons and enhancing guest satisfaction.
Education
Canyon Springs High School Moreno Valley, CA
Graduate Certificate
06.2004
Skills
- Customer service
- Patience and empathy
- Event planning experience
- Detail-oriented
- Relationship development
- Guest relations
- Marketing
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Organizational skills
- Goal setting
- Revenue generation
Timeline
Casino Host
Morongo Casino
03.2006 - 11.2024
Canyon Springs High School
Graduate Certificate