Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Alejandra Figueroa

Banning,CA

Summary

Dynamic professional with extensive experience at Morongo Casino, excelling in cash handling and customer relationship management. Proven track record in asset management and financial reporting, ensuring security compliance and accuracy. Recognized for delivering exceptional service and fostering teamwork, contributing to a positive environment and operational excellence.

Overview

9
9
years of professional experience

Work History

Main Banker

Morongo Casino
Cabazon, California
08.2021 - Current
  • Delivered exceptional customer service by exceeding mission statement expectations.
  • Managed Cage and Casino assets in Main Bank room effectively.
  • Accounted for assets using Main Bank Accountability and Inventory sheets; ensured balances at shift end.
  • Recorded chips, cash, checks, and other figures accurately on Inventory section sheet.
  • Maintained security and accountability of company funds during shifts.
  • Assisted employees with monetary transactions efficiently.
  • Processed daily bank deposits and reconciled all cash transactions promptly.
  • Balanced cash drawers at the end of each shift for financial integrity.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Managed vault operations which included ordering change funds from Federal Reserve Bank or armored carrier service.
  • Prepared accurate reports for management on the status of each day's transactions.

Casino Housekeeper

Morongo casino resort and spa
Cabazon, California
05.2017 - 08.2021
  • Engage in exceptional customer service to both external and internal customers.
    Interacting with guest by answering questions, providing information, and assisting guest whenever possible.
  • Extensive cleaning and sanitizing of all areas in the front and back of house Casino Dusting furniture, slot machines, wash walls, clean windows, door panels, sills, and woodwork, Polish metal work, empty/clean ashtrays, empty/clean trash receptacles, Remove and replace trash liners.
  • Clean and maintain hard flooring and carpet by sweeping, moping, vacuuming, and gum removal
  • Carpet care: Vacuums IPC Eagle, Advance CarpeTriever, sebo, and Advance VU 500
  • Accountable for cleanliness and overall condition of assigned area.
  • Keep all chemicals in assigned areas with proper labels according to the SDS and ensure all cleaning materials/equipment are utilized per manufacturer’s instructions.
  • Perform any reasonable request made by supervisors and management.
  • Displaying a positive and professional demeanor during interactions with fellow team members
  • Utilizing teamwork skills to complete tasks in a cooperate and effective manner.

Caregiver

Cambrian homecare
suncity menifee, CA
04.2016 - 05.2017
  • Assist with activities of daily living such as personal care, hygiene, and grooming
  • Assist with ambulation, range of motion and provide stand by assistance
  • Light Housekeeping
  • Charting the change in behaviors of the client
  • Assist with School homework or afterschool activities

Education

Some College (No Degree) - Lvn

Career Care Institute
Moreno Valley, CA

Skills

  • Cash handling
  • Bank reconciliation
  • Asset management
  • Transaction processing
  • Security compliance
  • Customer relationship management
  • Financial reporting
  • Inventory management
  • Audit preparation
  • Problem solving
  • Effective communication
  • Professional demeanor

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Main Banker

Morongo Casino
08.2021 - Current

Casino Housekeeper

Morongo casino resort and spa
05.2017 - 08.2021

Caregiver

Cambrian homecare
04.2016 - 05.2017

Some College (No Degree) - Lvn

Career Care Institute