Shauncilyn Cruz
Austin,TX
Summary
Compassionate Medical Assistant with extensive experience at Direct Orthopedic Care, excelling in patient relations and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and empathetic care. Skilled in phlebotomy and maintaining HIPAA compliance, ensuring a safe and supportive environment for all patients.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Direct Orthopedic Care
03.2025 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Clinical Assistant
Animal Care Center Of Spearfish
06.2023 - 11.2023
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Called and faxed pharmacies to submit prescriptions and refills.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Maintained up-to-date patient records with medical histories and test results.
- Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
- Supported clinical staff during examinations and procedures, ensuring timely completion of tasks and optimal patient comfort.
- Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
Clinical Assistant
Monument Health
08.2019 - 09.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted pre-appointment patient assessments to streamline the consultation process for healthcare professionals.
Cosmetologist
Regency Beauty
11.2014 - 09.2019
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Education
Medical Assisting
San Joaquin Valley College
Visalia, CA10-2023
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- Specimens collection and processing
- Phlebotomy techniques
- Professionalism and ethics
- Equipment sterilization
- Adaptable
- Patient relations
- Simple dressings
- Valid driver's license
- Orthopedic splints
- Specimen labeling
- Insurance authorizations
Dean's List
Being recognized on the Dean's List was one of the goals that I had given myself when starting this journey on furthering my education. The night that I had received my first email stating that I had made it onto the list I was feeling very overwhelmed with balancing being a full time student and full time parent. I started to question whether I had the time and availability to tackle both. The moment I read that email I knew all my hard work was paying off. It was the spark of hope I needed to keep up the momentum.
Timeline
Medical Assistant
Direct Orthopedic Care
03.2025 - Current
Clinical Assistant
Animal Care Center Of Spearfish
06.2023 - 11.2023
Clinical Assistant
Monument Health
08.2019 - 09.2020
Cosmetologist
Regency Beauty
11.2014 - 09.2019
Medical Assisting
San Joaquin Valley College
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